IT Support Specialist
Redwood City, CA / G&A IT / full-time + Manage, deploy, update, inventory, and secure fleets of mobile devices, laptops, desktops, and servers (macOS, Linux, and Windows)
- Help maintain IT systems, perform new hire set up including account creation, and ensure documentation is accurate and up-to-date
- Respond to and own help desk incidents, from initial communication to resolution
- Assist with hardware installation at our headquarters and in our data center
- Assist engineering teams with development system configurations
- Track software and hardware assets
- Provide end-user support via email, conferencing, and phone
- Provide on-site support in our Redwood City headquarters and Santa Clara data center
- A / V equipment troubleshooting and monitoring, including hosting company meetings
- Assist with vendor management purchasing
- Ability to provide after-hours support as needed
- 1-3 years experience in an IT Support role
- Ability to prioritize tasks in an ever-changing and fast-paced environment
- Strong customer service and communication skills (verbal and written)
- Strong organizational skills with the ability to track multiple issues
- Strong troubleshooting skills
- Experiences supporting various operating systems (Windows, macOS, and Linux)
- Experience in a hands-on, user-facing technical support role
- Experience managing and supporting SaaS applications such as Google Workspace, Zoom, Okta, Slack, and Office 365
- Ability to effectively document all relevant material
- Prior startup experience is a plus
- Ability to lift up to 40lbs
Experience with the following is a plus :
- Okta (SSO, MFA & Provisioning)
- MDM solutions (Jamf & Microsoft InTune)
- Collaboration tools (Zoom, RingCentral, Slack)
- Conferencing equipment (Zoom Rooms)
- Atlassian products (Jira, Confluence)
- Active Directory, including Azure Active Directory
- Endpoint protection (Crowdstrike)
- AWS and GCP
- Networking
- Data centers
We offer a challenging work environment where you can have an impact. This is your opportunity to become a recognized expert in state-of-the-art vision technology for the automotive market.
To protect the interests of all parties, Light will not accept unsolicited resumes from any source other than directly from a candidate.
Any unsolicited resumes sent to Light, including unsolicited resumes sent to a Light mailing address, fax machine or email address, directly to Light employees, or to Lights resume database will be considered Light property.
Light will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Light will consider any candidate for whom an agency, search firm, or the like that has submitted an unsolicited resume to have been referred by such an entity free of any charges or fees.*
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