POSITION TITLE : Quality Assurance Analyst Clerk
REPORTS TO (TITLE) : Director of Performance Improvement & Risk Management
DESCRIPTION OF POSITION :
Under the supervision of the Director of Performance Improvement & Risk Management, the Quality Assurance Analyst Clerk gathers data to help monitor and evaluate hospital-wide performance improvement (PI), quality, and risk management programs.
This includes conducting research; analyzing, tracking, trending, and interpreting data; developing written reports, and other duties as assigned.
The Quality Assurance Analyst Clerk could also serve as the Patient Ambassador in facilitating the facility’s handling and response to patient complaints / grievances and satisfaction surveys.
KEY RESPONSIBILITIES :
- Ensures needed data is collected on a timely basis, formatted, and reported to supervisor.
- Reviews policies and procedures to ensure compliance with regulatory requirements, including, but not limited to The Joint Commission, CDPH, CMS.
Comparing policies and procedures against regulatory requirements.
- Analyzes, tracks, trends, and interprets data to identify issues or potential areas of risk.
- Develops written narrative and statistical reports.
- Keeps supervisor informed of all regular communications and reports.
- Performs related duties as assigned.
- Upholds the Organization’s ethics and customer service standards.
Minimum Requirements : Education and Licensing :
Bachelor's Degree or higher from an accredited college university, preferred. Major in Business Administration, Health Administration, Public Administration, a plus.
Knowledge and Experience :
- Behavioral Health and / or Hospital background preferred.
- General knowledge of areas of psychiatric and chemical dependency treatment preferred.
- Current CPR or ability to obtain within 30 days of hire.
Skills and Abilities :
- Maintains confidentiality of patients at all times.
- Sensitivity to and willingness to interact with persons of various social, cultural, economic, and educational backgrounds.
- Proficiency with software and / or equipment (Microsoft Office applications including Outlook, Word, Excel, and PowerPoint).
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Good judgment, problem solving, and decision-making skills.
- Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
- Ability to work in a fast-paced, expanding organization.
Physical Requirements :
While performing the duties of this job, this position is frequently required to do the following :
- Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and / or analyze complex data and information.
- Vision : see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to fifteen (15) pounds. Benefits :
- Medical
- Medical
- Vision
- Dental
- 401(k)
- 3.5 Weeks Paid Time Off
- $25,000 Life insurance policy is provided at no charge to the employee
Apply (by clicking the relevant button) after checking through all the related job information below.
J-18808-Ljbffr
Remote working / work at home options are available for this role.