Player Support Manager (Academy &Homestay)

Job Description

Job Description

Job Title : Player Support Manager (Academy & Homestay)

Department : Soccer Operations

Business Unit : KSE

Location : Commerce City, CO

Reports To : Assistant Director of Player Personnel

Employment Type : Full Time Salaried Exempt

Supervisor Position : No

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences.

We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM / AM), Altitude Sports & Entertainment, Major League Fishing / Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

Position Summary

The Academy Player Support Manager will be responsible for the implementation and monitoring of player welfare and support services for the Colorado Rapids Academy players.

Examples of work performed

• Responsible for ensuring Colorado Rapids Academy programming is conducted in compliance with all KSE, Club, US Soccer and MLS risk management requirements including SafeSport initiatives.
• Manage the Homestay program :
• Annual review of Homestay program policies and procedures with Legal, Risk management and HR departments;
• Inventory management procure new homestay hosts, manage current hosts and obtain best practices from former hosts;
• Homestay families home visit and meetings to determine suitability to host player;
• Player meeting and assessment for suitability for homestay program;
• Provide and request completion of all appropriate paperwork from host and player family, process background checks and ensure appropriate paperwork on file with host family, player family & human resources;
• Support transition of player to host family including player and host family orientation;
• Ongoing welfare checks with host family, player and player family;
• Collaborate with Academy staff, player family and host family on renewal process; and
• Execute Homestay events such as host appreciation nights and open houses.
• Develop and coordinate mechanism for connecting Academy players to support services related to psychological, academic and other personal needs.
• Develop, assess, and manage program for the delivery of life skills sessions for Academy players.
• Coordinate Academy staff education related to player welfare issues.
• Coordinate schedule of a parent education program for the Academy.
• Work with Academy staff and Head of School to ensure effective operation of academic programming.
• Liaise with Safeguarding department on any welfare and safeguarding concerns and reporting.
• Ensure effective communication of any Academy player welfare issues with relevant Academy technical and operations staff.
• Work closely with First / Second Team Player Support Manager in overlapping education, welfare or support areas.
• Assist Assistant Director of Player Personnel with any other duties as assigned.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive.

The duties of this position may change from time to time and / or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and / or hiring authority.

Performance Requirements / Skills

• Ability to maintain positive attitude and demonstrate professionalism.
• Ability to maintain a high level of confidentiality.
• Ability to complete work accurately and in a timely manner.
• Ability to work independently and in a group setting and demonstrate good judgment skills.
• Ability to communicate effectively orally and in writing.
• Possesses excellent interpersonal skills.
• Ability to multi-task, prioritize and adapt to changing environments.
• Strong skills in the areas of conflict resolution and problem-solving techniques.

Education / Experience

• Minimum 2 years’ experience in education, counseling or elite player development.
• Previous experience with high school, collegiate or professional athletes preferred.
• Familiarity with legislation, government guidance, SafeSport and other policies and procedures to safeguard youth.
• Knowledge of professional sports team operations, public relations, and / or sponsor relations.
• Experience working with youth.
• Ability to speak and write Spanish preferred.
• Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.

Compensation

• Base salary $70,000.00-$75,000.00 per annum
• Eligible for annual discretionary bonus

Benefits Include :

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K / Employer Match

Working Conditions & Physical Demands :

• Travel as required
• Typical office conditions
• Lift 50 lbs. daily
• Work in extreme weather conditions

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.