SBA Operations Manager

Overview

Do you enjoy leading a team towards a common goal? Do you love problem solving? Do you want to help guide and build a business program to its' fullest potential?

If so, you could be the perfect candidate for our SBA Operations Manager role at Idaho Central Credit Union!

Idaho Central Credit Union's mission is to help our members achieve financial success. As an SBA Operations Manager, you will engage with our members and team members by coaching, training, and guiding the team members and program in SBA lending activities.

You will also work with vendors and other lending partnerships within the Credit Union to establish the best program for our SBA members.

You will also be a strategic member with our community partners.

This position will be located in the Boise area

Responsibilities

At work, your Primary Responsibilities will include :

• Help maintain and train the SBA Production team to all SBA functions
• Cross train team members as part of improved production efforts
• Maintain shared folders with up to date info for process
• Monitors and adjusts the daily workflow to ensure that operational commitments are met
• Create and maintain training material around process and procedures
• Establish high level of operational efficiencies while maintaining internal controls
• Audit SBA Processor and SBA Analyst activities and provide training as needed
• Direct and represent the Credit Union in all internal and external audits
• Provide CRM training
• Analyze departments' statistical performance to identify and recommend opportunities for improvement
• Assists in preparation of budgets and goal setting
• Help manage monthly reports
• Ensure that loan file audits are conducted to ensure quality and lending policies are followed
• Assist with collection efforts for delinquent commercial loans
• Investigate, recommend, and implement new credit related products, procedures, and tools to keep the Credit Union competitive in the SBA lending area
• Handle personnel issues, complete employee reviews, make employment decisions and recommendations for compensation plans when appropriate
• Help ensure high standards for member satisfaction in all production areas of team operations including resolution of member service issues, complaints, and problems
• Help ensure the establishment of sound business lending practices that gain efficiencies and are following the Credit Union policies and procedures as well as applicable federal regulations.

Recommend changes as necessary.

• Provide backup support to the underwriting and processing teams as needed
• Other projects and duties as assigned.

Qualifications

Before you apply, make sure you have :

• Bachelor's Degree in Business or related field preferred.
• 5+ years of experience in SBA Lending or 2+ years SBA Lending and Mangement experience
• Strong oral and communication skills
• Ability to maintain the confidentiality of the Credit Union and member records at all times

This role will also require some physical abilities including the ability to stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at Idaho Central Credit Union to obtain employment.

This role offers benefits, including :

• Competitive Pay
• Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)
• And More

About Idaho Central Credit Union :

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other.

We are a work family, and you can feel it when you're a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho.

Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.

We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

ICCUTOPPRIORITY