Business Operations Specialist I

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services.

To contribute to projects and initiatives.

• Provides operational support that directly affects the business unit functions.
• Completes and / or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Identifies, researches, and documents operational correlations and may administer operational workflow and functions
• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
• Assists in the development of user requirements; may test new / enhanced systems and assist in training staff
• Acts as the business unit point-of-contact for cross-organization matters; resolves / oversees resolution of customer issues
• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
• Serves as a backup to other staff members during peak business volume
• Assists management and / or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals / reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
• Reviews studies, reports, and surveys and provides summaries to department leadership
• Supports projects and initiatives within the business unit and / or across the organization.
• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
• Researches audit findings, prepares response, and forwards to management
• Participates in the review of Navy Federal Instructions, policy / procedural documents, and study / survey responses
• Maintains knowledge of corporate business plans, marketing efforts, and operational / business requirements
• Works under general supervision and follows standard course of action, with limited discretion, to achieve results and / or improve efficiency
• May adapt or modify standard processes, procedures, etc.; offers suggestions and recommendations for operations, with limited impact
• Performs directed research; identifies and gathers data; prepares standard reports for analysis
• Participates in projects and typically receives guidance and instructions from management
• Performs other related duties as assigned.
• Ability to follow and interpret instructions and procedures to accomplish assignments
• Working knowledge of word processing, spreadsheet, database, and presentation software
• Progressively responsible experience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures, preferably in a financial institution
• Demonstrated data gathering and organizational skills
• Good written, verbal, and interpersonal skills

Desired Qualification(s)

• Knowledge of, and experience with, credit union or retail banking operations
• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
• Education above the high school level with course concentration in business or related field

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Location : 820 Follin Lane, Vienna, VA 22180