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Major Incident Manager

VirtualVocations
Sugar Land, Texas, United States
Full-time

A company is looking for a Major Incident Manager to join their Escalations team.Key ResponsibilitiesManage major incidents across multiple teams, ensuring timely updates and escalation processesCoordinate actions with product, field, and support teams during incidentsOwn incidents from initiation to resolution, including root cause analysis and customer communicationsRequired Qualifications5+ years of experience in a customer-facing technical troubleshooting roleExperience in incident management, including writing incident updates and root cause analysis reportsFamiliarity with troubleshooting network issues and tools (Ping, Traceroute, MTR)Knowledge of network protocols such as HTTP, SMTP, FTP, DNSUS Citizenship is required for federal compliance

7 days ago
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