Lead Studio Guide (Front Desk Coordinator) - Coming Summer 2024

Glowbar, Inc.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Job title :

Lead Studio Guide

Status : Full-Time

Full-Time

Compensation : $18-$19 / hour

$18-$19 / hour

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up?

Is it your goal in life to make a difference in people’s lives, every single day? Meet Glowbar.

About Glowbar :

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective.

Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon.

As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar is seeking passionate and service-oriented experience associates who believe in a customer-first mentality to be a part of our founding team! Our experience associates will be continuously empowered to use their customer-oriented gut to make decisions.

As long-term team members, experienced associates are also collaborative team members, with a mind geared towards testing and learning to set a new standard for skincare.

This means you :

Are dedicated to helping people

Are a team player

Have an entrepreneurial and positive spirit

Value honesty and integrity in the workplace

Always seek to improve personal performance

Are professional

Know how to market and bring existing and new clients coming back

Responsibilities include (but are not limited to) :

Care for clients :

Create a safe space for clients to navigate through our modern experience

Guide clients through check-in and retail check-out

Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment

Provide clients with product knowledge and at-home routine suggestions

Email / text clients to assist in appointment booking / rebooking, follow up, and offering to answer any last-minute questions

Care for our team :

Provide feedback to management on progress and challenges, paired with suggestions

Collaborate with estheticians on opportunities to improve the experience to better support and inform clients

Assist Management in daily studio tasks and projects

Maintain front of studio retail inventory & operating supplies on regular intervals

Enhance and uphold standards, policies & procedures through various means of communication

Assist with social media on an as-needed basis

Participate in events onsite / offsite

Serve as the Manager on Duty (MOD) and team point of contact on the Studio Manager's days off

REQUIREMENTS :

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon / spa, etc.) with a proven track record of superior customer service

Must love hospitality and interacting with customers

Strong understanding of retail operations, policies and procedures

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients

Passion for beauty, skincare, learning and trying new things every day!

Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning / midday / late evening weekday availability

Must have Sunday and Monday availability

Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually.

We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include :

Medical, dental and vision insurance largely paid for by Glowbar

Paid Time Off

Paid Sick Leave

Paid Holidays

Short and Long Term Disability Insurance

Life Insurance

Commuter benefits

Accident and Critical Illness Insurance

Employee Assistance Program (EAP)

Annual Glowbar Membership with 2 guest passes

Employee discounts on retail product

Reliable schedules

Community giveback

Friends and family discounts

Team member referral bonuses

Career advancement and continuing education opportunities

Discounts at a vast array of lifestyle brands, services, restaurants, theme parks and more

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