Sr Equipment Technical Specialist

Job Description :

Key Responsibilities :

Evaluate current and future training needs for technician personnel

May mentor, train and / or onboard new and existing employees

Coordinate with vendors for advanced troubleshooting as needed

Assist with a weekly department wide publication

Conduct time studies and research repair times

Answer calls and / or emails to assist maintenance technicians in a call center environment, as needed, when technical questions arise both during shift and after hours;

diagnose and propose solutions to reported problems

Teach and assist field technicians with technical diagnostic equipment such as the Insite Computer

Develop scripts and deliver technical troubleshooting training videos

Review and adjust manufacture's technical repair instructions to target and / or streamline training

Create, communicate, and monitor equipment repair campaigns through internal system

Create or locate training classes or videos that will enable the technicians to maintain a high level of proficiency with technology advancements

Create, adjust, maintain, and update technical literature and documentation (e.g., equipment manuals, technical bulletins, etc.

within the approve training database Maintain advanced knowledge and skills in all technical aspects of repairing and troubleshooting JB Hunt equipment, including attending courses provided by JB Hunt or vendors to learn new technologies or changing maintenance procedures

Qualifications :

Minimum Qualifications :

High School Diploma or GED equivalent with 3-5 years of related experience and / or training in electronic engine, transmission or reefer repairs;

willingness to work across multiple shifts including nights and / or weekends.

Preferred Qualifications :

• 5 years of experience and / or training in heavy tractor and / or automotive repairs
• Proficient communication skills (written and verbal) effectively
• Ability to document information and make quick decisions
• Ability to excel in a fast-paced environment
• Ability to work both individually and as a team
• Proficient computer skills
• Experience in truck / automotive industry
• Extensive experience in electronic engine, transmission and reefer repairs
• Fluent in diagnostic software
• Proficient Organization skills
• Proficient time management skills
• Ability to work with under minimal direction
• Travel up to 20%.

Compensation :

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.

This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits :

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education :

GED (Required), High School (Required)

Work Experience :

Maintenance, Technical Writing, Transportation / Logistics

Job Opening ID :

00543051 Sr Equipment Technical Specialist (Open)