A company is looking for a Director of Enterprise Customer Success to lead their Enterprise Customer Success team.Key ResponsibilitiesLead and manage a team of Enterprise Customer Success Managers, fostering a customer-focused cultureDevelop and maintain strong relationships with key stakeholders at enterprise-level customers to drive satisfaction and retentionImplement strategies for customer success that align with company goals, focusing on adoption, retention, and expansionRequired QualificationsBachelor's degree in Business, Marketing, or a related field;
advanced degrees and relevant certifications are a plus10+ years of experience in customer success, account management, or a related role within the SaaS industry7+ years of experience in a leadership or management capacityExperience in scaling customer success teams in a hyper-growth environmentProficiency in using customer success software and CRM tools
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