Program Manager Senior

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employe over 7,000 associates and consistently generate annual sales in excess of a billion dollars in revenue.

With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!

This position is responsible for organizing and working with a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet Customer's expectations on deliveries, as well as resolving logistical and operational issues in timely manners.

Overall, the Program Manager will lead the organization through improved customer service and support, providing increased Customer satisfaction.

Responsibilities

Creates reporting formats and delivers reports to key Customers. Such reports may include

delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.

Creates reporting formats and delivers reports to internal management team, including the

Department Managers, Product Managers, Business Unit General Managers and the company

President, related to the performance of key Customer accounts. These reports may include

inventory, lead times, on-time-delivery metrics, customer complaints, revenues, bookings,

backlogs, etc.

Establish with Product Managers and Department Managers key metric objectives, and

coordinate with cross-functional team members to achieve such objectives.

Participate in daily production meetings with cross-functional team, consisting of Customer

Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing

• Resolve problems related to logistics, customer service and support.
• Understand and recommend improvements to Department Managers to achieve objectives for

key metrics.

Escalate issues in operations that will detrimentally affect customer satisfaction to respective

Department Managers.

Key contact to Customers, providing customer service and support

Personal Qualities

• Self-motivated but patient
• Strong interpersonal and report writing skills
• Ability to work independently and exhibit problem solving skills
• Must have a strong interest in servicing the Customer while supporting the business unit
• Ability to work with cross-functional and cross-cultural team
• Must have a strong interest in operation excellence, performance metrics and data analysis

Qualifications

• 4-year college degree in any discipline or equivalent work experience.
• Minimum of 5 years of working experience.
• 3+ years in a manufacturing environment preferred
• 3+ years of Supervisory / Leadership position in Customer Service is preferred
• 1+ years of project management experience
• Excellent oral and written communications skills
• Some travel to meet Customer and some travel to overseas manufacturing facilities when

necessary

Advanced / Expert level of MS Excel; proficient usage of additional MS Office Products - Word,

PowerPoint, Outlook.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)