Job Description
Job Description
Title : Sales Support Representative
Location : Bethlehem, PA
Hourly Rate : $22hr - $25hr
Must Have Experience : Salesforce, ERP, experience supporting sales in a manufacturing environment
Job Summary :
The Sales Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries.
The position works with the Sales leadership team in driving key initiatives and helping the company to achieve its goals and maximize sales bookings and opportunity pipelines.
The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.
Job Duties :
- Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
- Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
- Generate high quality, on time, value priced proposals to facilitate order fulfilment.
- Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
- Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
- Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
- In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
Qualifications :
- Experience with customer relationship management in manufacturing
- Experience in pricing, contract review and working with an ERP system
- Experience in Sales Force
- Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision
InC1
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.