Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications / Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness preferred.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma / GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Future Opening: Assistant Manager
Assist with Staff Management and provide backup support to Club Manager as needed. ...
Assistant Manager NEW STORE OPENING
Our Assistant Managers form a duo with their Store Managers, driving a successful store through sales, KPIs and people. We are so excited to be opening our first stores. ...
Remote Administrative Assistant (No Experience Required) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Assistant General Manager
As an Assistant General Manager, youll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. Act as the point of reference for general issues/concerns that may arise while the General Manager is not present. Work collaboratively with the General ...
Construction Project Manager - Enfield Enterprises LLC
Work with the Project Team, to consistently produce clear, thorough, and accurate Scopes of Work based on project documents. Lead and coordinate the day-to-day management of assigned project. Require project team to track costs of field directives and back charges for forecasting. Require the projec...
Medical Assistant / Office Coordinator - 4 LOCS
Title: Medical Assistant / Office Coordinator. Certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant ( RMA) preferred. Do you have a passion for healthcare and a desire to support patients and physicians? Our clinic is seeking a qualified and compassionate Medical Assi...
Project Manager
PrideNow is seeking a Project Manager for our client in Springfield, MA. The PM shall use their inherent intuition, intelligence, experience, skills and wisdom to proactively assist management and the project team to provide the vision that is the owners while protecting the interests of the Company...
Medical Receptionist
As a Medical Receptionist, you will be the face and voice of the practice, providing a warm and welcoming experience for patients, visitors, and colleagues. ...
Stormwater Senior Engineer / Project Manager
Serve as project manager, lead engineer, and/or lead stormwater technical liaison with client or internal project team on project efforts, including capital projects, new construction, retrofit, and flood mitigation projects for public and private sector entities. Kleinfelder is seeking an experienc...
Rn Assistant Nurse Manager
RN Assistant Nurse Manager - Westfield, MA - 13 Weeks Contract. Sigma Healthcare team is currently looking for an RN Assistant Nurse Manager to work onsite at our client's facility. The primary purpose of the Assistant Nurse Manager position is to provide management of day-to-day shift operations of...