Job Description
Job Description
Role : -Customer Service Rep
Duration : 24+ Months
Location : All Big Cities. Colorado
Description :
- Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments / tasks in creative and effective ways.
- Comprehensive understanding of the general / technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical / specialized knowledge to resolve problems and / or develop recommended solutions.
- Work is completed with minimal supervision and assignments may be completed without established procedures.
- May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.
Responsibilities :
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.Manage the service requests of customers through different access channels.
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Provide resolution and feedback based on analysis.
- Participates / leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.
Education and Experience Required :
- High school education or equivalent.
- Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills :
- Superior communication skills both written and verbalExperience in customer facing role either remote or face to face
- Understands internal processes and toolsComputer proficiency
- Problem solving skillsAccuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote roleFamiliarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
Customer Service Rep/Dispatcher - ARS of Colorado
Take customer information from our customer service system and relay to our employees in the field. Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls. American Residential Services is the largest provider of residential services in the US, empl...
Customer Service Rep(06218) - 5210 E. Arapahoe Rd.
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra. Every order is to be repeated for accuracy and n...
Customer Service Rep(06224) - 8757 Wadsworth Blvd
Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person. On the job training involves customer service orientation, interactive computer program, and hands-on practice. General Job Duties involve operation ...
Licensed Insurance CSR/ Customer Service Sales Rep
A top producing State Farm insurance office is looking for two full time licensed team members.This position has a base of $20-22hr depending on experience, plus bonuses and commission.We have two locations and a current team of 8.We are looking for a candidate that is easy going, hard working and i...
Customer Service Reps/Not-For-Profit Support - Remote
We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools. At least one year customer service/call center experienceEnglish profici...
Customer Service Rep(06220) - 18511 E. Hampden Ave
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra. Every order is to be repeated for accuracy and n...
Bi-lingual Sales & Customer Service Rep
We are seeking a dependable and customer-oriented individual to join our team as a Customer Service Representative (Auto Glass Replacement Scheduler). Job Title: Customer Service Representative (Auto Glass Replacement Scheduler). This role involves answering incoming phone calls, assisting customers...
Admin - US - Customer Service Rep 1
Customer Service Representative. Customer Service Representative,. Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints. Customer service related experience required. ...
Customer Service Rep I - PHC
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction. Communicates with customers via inbound and outbound manual calls and outbound cal...
Remote Customer Service Sales Rep - Entry Level
Join our dynamic team and immerse yourself in an environment that's all about support, fun, and creating unforgettable memories that last a lifetime! We firmly believe that while things may fade, experiences are forever priceless.Explore a world of growth opportunities, top-notch training, enticing ...