We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.
With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for :
- Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.
Salary Range : $ based on skill level and experience
Night and Weekend Differentials offered
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Client Service Representative, Employee Benefits
Our Client Service Representative provides general account support and customer service to an impressive roster of multinational clients. World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local ...
Client Service Representative, Employee Benefits
Our Client Service Representative provides general account support and customer service to an impressive roster of multinational clients. Develop and leverage knowledge of customer needs and issues to deliver world class service to our clients. Participate in weekly client meetings. Excellent commun...
Client Service Representative
We are seeking an experienced Client Service Representative to join our team. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. We’re looking for a personable yet highly professional “s...
Veterinary Client Service Representative
We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health. Provide friendly, quality customer care to patients and clients. We provi...
Client Service Representative I
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Responsible for prompt delivery of various on-site work...
Veterinary Client Service Representative
As the welcoming face of our clinic, you’ll greet clients, answer phones, check clients in and out, and schedule appointments—all while maintaining a warm, friendly atmosphere for both pets and their owners. We're committed to providing exceptional care, and you’ll play a key role in ensuring each c...
Client Services Representative
A client service representative is the first impression for a current or potential client. A Customer Service Representative must possess good critical thinking and problem solving skills, compassion, a positive attitude, the ability to follow through, excellent communication and teamwork skills. VC...
Client Services Representative
This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. Spend time with clients on the phone, via virtu...
Client Service Representative, Employee Benefits
Position Overview Our Client Service Representative provides general account support and customer service to an impressive roster of multinational clients. Essential Duties and Responsibilities Support the account management team in resolving day-to-day customer inquiries and escalate issues related...
Field Sales Representative - 1-800-Radiators & A/C of Mount Vernon
We are seeking a field sales person for our Westchester County, Bronx and Manhattan territory. You will have a sales book of 500+ customers to work with, influencing their buying decisions, and troubleshooting their problems as they occur every day. ...