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Customer Service Rep - Logistics/Recycling

DS Smith
Reading, PA, US
Full-time

The Recycling Customer Service Representative acts as the key point of contact between the customer, logistics companies, and suppliers by managing the internal and external movement of recycled materials.

  • Schedules the collection of recyclable material from DS Smith packaging facilities
  • Works with freight carriers to source and coordinate the scheduling of pick-ups and deliveries to / from the DS Smith facilities or to external customers
  • Looks for ways to improve Logistics performance in terms of price and quality
  • Investigates and resolves price discrepancies and other customer concerns
  • Maintains KPI reports

Ideal candidate must possess at least two years of the following :

  • Previous experience in logistics and / or transportation planning
  • Previous experience working with Enterprise Resource Planning (ERP)
  • Previous experience in business-to-business Customer Service
  • 30+ days ago
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