Search jobs > Dallas, TX > Front desk agent

Front Desk Agent

Omni Hotels & Resorts
Dallas, TX, United States
Full-time

Location : Dallas Hotel

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.

S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description :

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay.

Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests.

They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities :

  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation.

Follow up to ensure completion and guest satisfaction

  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications :

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer. The EEO is the Law poster and its supplement are available using the following links : and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

2 days ago
Related jobs
Promoted
Midas Hospitality
Richardson, Texas

Front Desk Agent Part Time PM Shift, Mostly Weekend- Element: Richardson, TX. Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Element hotel located in Richardson, TX. Previous experience as a Front Desk Agent is preferred. ...

Promoted
Moe's Hospitality, LLC
Dallas, Texas

The Front Office Associate will report directly to the Front Office Manager / General Manager. Ensures front desk and office (including files) are maintained in a clean and organized manner. Other duties as assigned supporting the guest satisfaction promise by the Front Office Manager, Assistan...

Promoted
Hyatt Place Dallas/Las Colinas
Irving, Texas

The Front Office Associate will report directly to the Front Office Managers / Operations Manager. Ensures front desk and office (including files) are maintained in a clean and organized manner. Other duties as assigned supporting the guest satisfaction promise by the Front Office Manager, Assi...

Promoted
Virgin Hotels Dallas
Dallas, Texas

Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc). ...

Promoted
The Element Hotel Gaston
Dallas, Texas

The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...

Pyramid Global Hospitality
Texas, United States

While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. We are looking for a highly motivated individuals to join our Front Desk team. Ensures that all room discrepancies are cleared Maintai...

Moe's Hospitality, LLC
Dallas, Texas

The Front Office Associate will report directly to the Front Office Manager / General Manager. Ensures front desk and office (including files) are maintained in a clean and organized manner. Front Office Manager, Assistant General Manager or General Manager. ...

Hampton Suites Dallas Downtown
Dallas, Texas

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...

HEI Hotels & Resorts
Dallas, Texas

Ability to stand and move throughout front office and continuously perform essential job functions. ...

Courtyard/Fairfield Inn Dallas
Dallas, Texas

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. ...