JOB DESCRIPTION Under the direction of Transportation Management, the Transportation Lead is responsible for delegated duties assigned by department Management.
They are responsible for assisting Shift Supervisors supervising the day-to-day shift operations of the Transportation department including : ensuring the essential functions of the department are maintained, communicating service issues, safety concerns, training department staff through coaching, mentoring, and leading, while focusing on guest retention.
Essential Duties & Responsibilities
- Mentor, monitor, and train all department employees; execute department directives, goals and communications.
- Monitor team members for quality service standards, service delivery standards, level of professionalism, personal appearance and adherence to proper procedures standardized by management.
- Monitor and facilitate the successful daily operation of the Transportation Department through the implementation of department policies, procedures, and operational guidelines.
- Foster consistent, excellent guest relations by resolving grievances between internal / external guests.
- Enforce strict adherence to both State & Federal transportation rules and regulations (present and future) that govern passenger carriers.
- Receive, review, and process vehicle accident and damage reports.
- Promote a safe work environment by conducting safety audits and meetings.
- Perform other duties as assigned to support the efficient operation of the department.
Supervisory Responsibilities
The Transportation Lead will have functional supervisory responsibility over one or more employees.
Education / Experience / Qualifications
- High School Diploma or GED required.
- Minimum of one year casino, hotel management experience or training.
- Previous customer service and cash handling skills desired.
- Minimum two years driving experience required.
- Ability to operate both manual and an automatic transmission.
- Advanced proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
- Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to internal / external guest personal information.
- Basic vehicle maintenance experience preferred.
Certificates / Licenses / Registrations
- At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
- A qualified candidate / employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.
- Must obtain and / or maintain a valid California Commercial Drivers License, Class A, B, or C with a passenger endorsement.
- Must maintain a valid California Medical Certificate.