Help Desk Technician

Bank Street
New York, United States
$25 an hour
Permanent
Part-time

Responsibilities

  • Respond to Help Desk phone / tickets from problem-diagnosis through resolution and customer follow-up
  • Install / Support classroom technologies, Projectors, Eno and Smartboard, and other AV equipment
  • Support of Auditorium events, providing microphone and projector support during assembly and special events
  • Serve as support technician for Zoom sessions and Events
  • Maintain and repairputer / AV hardware and software, inventory and Asset tracking
  • Image, update and maintain PC / MACputers
  • Support and maintain telmunications infrastructure
  • Other projects and duties as requested by the ICT Manager

Education and / or Experience :

Bachelor degree inputer science, or a minimum of 2 or more years of related experience, or actively working towards a degree or certification inputer science or related technology field.

Qualifications :

  • Keen attention to detail with the ability to identify issues and inconsistencies across tasks and assignments
  • Strong problem-solving skills with the ability to perform independently
  • Highly self-motivated, directed and flexible
  • Eager and willing to learn new technologies
  • Excellent interpersonal skills and the ability tomunicate effectively with diverse audiences
  • Proficiency in Google Suite platform
  • Strong customer service skills

Start Date : Immediately

Salary : $25 / hour

About Us

Bank Street is a leader in education, a pioneer in improving the quality of classroom practice, and a national advocate for children and their families.

Since its beginnings in 1916, Bank Street has been at the forefront of understanding how children learn and grow. From early childhood centers and schools to hospitals and museums, Bank Street has built a national reputation on the simple fact that our graduates know how to do the work that is right for children.

At Bank Street's Graduate School of Education, students are trained in a model thatbines the study of human development, learning theory, and sustained clinical placement to promote significant development as a teacher prior to graduation.

Our children's programs-Bank Street School for Children, Family Center, Bank Street Head Start, and Liberty LEADS-foster children's development in the broadest sense by providing diverse opportunities for social, emotional, cognitive, and physical growth.

The Bank Street Education Center disrupts inequity through system-level change to help design better educational experiences for both children and adults.

The College further supports and influences positive oues for children every day through professional development programs, research projects, and other key efforts engaging educators, intermediary organizations, andernment officials at the district, state, and federal levels. Job ID 300000061220627

30+ days ago
Related jobs
CGS
New York, New York

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). Prov...

MercyFirst
Brooklyn, New York

Answer help desk calls and help desk emails and assign tickets to appropriate technicians. The Helpdesk Analyst is responsible for assisting other helpdesk technicians as needed and escalating tickets when appropriate. The Help Desk Technician Level I will be stationed in our Industry City location ...

EMPIRE MERCHANTS LLC
Queens, New York

This position will be for a Helpdesk Technician to provide broad-based support to the Empires user community. Follow Standard Help Desk Procedures. Log all Help Desk Interactions via ITSM. The position will encompass dynamic responsibilities, including support of existing systems, laptops, desktops,...

Recru
New York, New York
Remote

The Help Desk Technician will users resolve issues with computer hardware or software. Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration. Desktop site support - Determine the best solutions based on the issue and deta...

New York State
New York, New York

Deploys a Help Desk tracking system to document all Desktop & Help Desk requests, including. Help Desk requests, metrics related to the lifecycle of a Help Desk request (. Provides Desktop & Help Desk support for all IT-related technical problems and services, including technical assistance for inco...

City of New York
New York, New York

Office Title: Help Desk Technician. Office of Chief Medical Examiner is seeking qualified candidates to fill a College Aide-Help Desk Technician position within the IT Department. Helpdesk/desktop support for hardware and software computer systems and peripherals. ...

Empire Merchants Metro
Queens, New York

This position will be for a Helpdesk Technician to provide broad-based support to the Empires user community. Follow Standard Help Desk Procedures. Log all Help Desk Interactions via ITSM. The position will encompass dynamic responsibilities, including support of existing systems, laptops, desktops,...

City of New York
The Bronx, New York

Provide Helpdesk/desktop support for hardware and software computer systems and peripherals. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop ...

Bank Street
New York, New York

Respond to Help Desk phone/tickets from problem-diagnosis through resolution and customer follow-up. Serve as support technician for Zoom sessions and Events. The Bank Street Education Center disrupts inequity through system-level change to help design better educational experiences for both childre...

City of New York
Brooklyn, New York

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. Accept support calls and accurately log them in the Help Desk application. The Information Technology Support Technician/Specialist provides a single point of contact for end us...