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Manager Workforce Planning

VirtualVocations
Oakland, California, United States
Full-time

A company is looking for a Manager of Workforce Planning for Military One Source.Key ResponsibilitiesManage staffing levels and performance metrics for the Care Management Center (CMC)Supervise workforce planning teams and coordinate with call center leadership on optimization effortsOversee training functions and develop processes to improve training outcomesRequired Qualifications and Education5+ years of experience in customer service with a focus on workforce planningProficiency in Excel, ACD reports, and workforce management toolsExperience with forecasting methodologies and Access DatabaseBachelor's degree preferredExperience in managing performance reporting and resource utilization

1 day ago
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