Job Description
LOCATION : Work onsite in Las Vegas. NV
WORK TYPE : Hybrid remote and onsite (3 days office, 2 days remote)
Who We Are :
Sportradar Group AG (NASDAQ : SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors.
Positioned at the intersection of the sports, media and betting industries, the company provides sports federations, news media, consumer platforms and sports betting operators with a best-in-class range of solutions to help grow their business.
As the trusted partner of organizations like the NBA, NHL, MLB, NASCAR, UEFA, FIFA, Bundesliga, ICC and ITF, Sportradar covers close to a million events annually across all major sports.
With deep industry relationships and expertise, Sportradar is not just redefining the sports fan experience, it also safeguards sports through its Integrity Services division and advocacy for an integrity-driven environment for all involved.
The Challenge :
As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships.
This role requires a blend of technical proficiency and passion for sports, ensuring that every interaction enhances our clients' experience.
If you're a sports enthusiast looking to kickstart your career in a dynamic, technology-driven environment, we want to hear from you!
Your Profile :
Handle inbound and outbound client communications via calls and emails, ensuring timely and effective responses.
Develop comprehensive knowledge of Sportradar' products and services to provide accurate support and advice.
Proactively identify and understand client needs, offering solutions and alternatives through meticulous research and problem-solving.
Maintain high customer satisfaction, prioritizing client needs and delivering exceptional service.
Perform additional tasks and projects as directed by management.
Qualifications :
Strong verbal and written communication skills.
Proven experience in customer support or a similar client-facing role.
High level of customer empathy and the ability to engage with diverse personality types.
Effective multitasking and time management capabilities.
Keen attention to detail and strong problem-solving skills.
Proficiency in Windows and macOS; reliable computer hardware and a high-speed internet connection are required.
Availability to work flexible hours, including nights, weekends, and holidays to accommodate global client needs.
Key Competencies :
Customer Service Excellence
Empathy and Active Listening
Effective Communication
Troubleshooting and Technical Skills
Work Schedule :
- Shift hours : 8 : 00 AM - 5 : 00 PM, or between 1 : 00 PM 11 : 00 PM PST
- Days : 7 days a week availability
- Schedule provided one month in advance
Pay Range : $$21.63 hourly
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location.
Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work.
Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution.
Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.
Why Join Us?
At Sportradar, you’ll join a community of passionate sports fans and technology enthusiasts dedicated to transforming how the sports world engages with data.
Your role will enable you to combine your love for sports with a career in technology-driven customer support, offering opportunities for growth and advancement.
Additional Information
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time.
If you’re willing to learn and grow with us, we invite you to join our team!
Client Support Specialist
As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships. Proven experience in customer support or a similar client-facing role. This role requires a blend of technical proficiency and passion for spo...
Desktop Support Technician
The candidate shall provide desktop support functions for computer systems at Nellis AFB including NIPRNet, SIPRNet, and JWICS workstations and local area networks, Video Teleconferencing hardware, software, and networks, and installed audio/video equipment. Minimum of three years' experience wo...
IT Desktop and Network Support Dispatch Las Vegas (USA)
Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. Smart hand support for peripheral and networking hardware, including, but not limited to:. Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubl...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate customers about insurance options. Service can include responding to inquiries regarding insurance availabi...
Technical Support Specialist II
The Technical Support Specialists are responsible for providing highly technical service level support to customers on Aristocrat-supported product lines released in Class II, Class III, Historic Horse Racing, and Video Lottery Terminal markets. Provide support to Aristocrat Service Center for Class...
Customer Service Representative - Las Vegas, NV
Able to demonstrate customer service and proper telephone etiquette. Listening, critical thinking, decision making, telephone, customer service and problem-solving skills. Training in a medical office or customer service-related field. Execute outbound calls or electronic task to assist with providi...
Motorcycle Product Specialist (V-Twin) and Customer Support - $18/hr
Product Specialist / Customer Service and Sales / Customer Loyalty / Rider Support; this role is all of those jobs in one. Our Product Support and Sales Associates should be two-wheel aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer...
Ld Technical Support ERP
Provides support for the user community and development team in the design, development, configuration and testing of. ...
Linux Desktop Support Engineer (Remote - Americas)
The role of a Linux Desktop Support Engineer at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. Linux and Customer Success to build a career with Canonical and support the technical needs of cu...
Assistant Director - It Application Support
The primary responsibility of the Assistant Director – IT Application Support is to lead and manage the IT Application Support team on a day-to-day basis, covering the spectrum of user support and project delivery to a large community of users. Prioritize IT service requests, collaborate with busine...