Sales & Service Specialist

Provides Gordon Food Service (GFS) customers with timely, proper maintenance on equipment within the market area and effectively manages parts and equipment expenses.

Penetrates sales of existing accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned territory.

Coordinates and performs scheduled installs and preventative maintenance and service according to GFS’ predetermined standards.

Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and standard test instruments and hand tools.

Penetrates existing service accounts to grow territory sales and completes a territory schedule that is maintainable.

Develops and maintains industry expertise. Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS).

Supports the company-preferred equipment.

Utilizes Metrx / Mobile software to log all field activity and completes all paperwork in a timely manner.

Establishes rapport and communicates professionally with internal and external customers.

Establishes goals in support of department initiatives to include reducing expenses, increasing productivity, increasing sales growth, and improving reporting.

Utilizes time effectively to reach weekly, monthly, and yearly goals. Plans each day accordingly to meet the daily work plans.

Provides emergency services on a 24 hour, 7 days a week basis. Efficiently provides follow-up on requested projects.

Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS). Supports the company-preferred equipment.

Communicates changes or opportunities to the Regional Field Service Manager, Product Specialists and CDS involved.

Serves as a resource or contact for the department to assigned areas of responsibilities.

Performs in-service pertaining to equipment use and operation.

Performs cycle counts on parts and equipment inventory.

Attends and participates in appropriate meetings.

Adheres to the mission and cornerstone values and applicable practices of the organization.

Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related conferences, seminars, etc.

Maintains peer relationships in the field to share issues and ideas.

Performs other duties as assigned.

Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical, plumbing, health and sanitation codes;

adheres to safety protocols. Knowledge of products, equipment, and tools needed to complete the tasks required of this job (install / maintain / fix).

Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams

Sales & Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques.

Customer Service Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;

ability to display professional quality work and service.

Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Problem Solving Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions.

Refers to supervisor, manuals, policies and practices for guidance.

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Communication - Ability to convey and receive information effectively through speaking, writing, and listening.

Coordination Adjusting actions in relation to others' actions; able to prioritize and order work based on need or importance

Physical Abilities and attributes - ability to perform physical aspects of the job, including heavy lifting of machines.

Must have a professional appearance and proper hygiene.

Human Relations - Must be a team player, goal oriented, self-motivated, with a positive attitude and strong work ethic.