Senior Process Design Consultant - GCAOO

Senior Process Design Consultant - GCAOO

Charlotte, North Carolina

Job Description :

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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement / transformation initiatives in support of Operational Excellence objectives.

Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation.

Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Description :

We have an exciting opportunity for a Sr. Process Design Consultant to join our Process and Operational Excellence organization part of Global Credit, AML and Onboarding Operations (GCAOO).

The Sr. Process Design Consultant reports into the Process Excellence organization, partnering with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, challenge current state with a view at optimizing target state, develops roadmaps, and contribute to the optimization of the organization through continuous improvement and process reengineering.

The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GCAOO operations while ensuring understanding and consideration of the overall existing multiyear strategies and roadmap across the space.

We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to strongly challenge processes and drive optimization.

Directly supports the program's strategic direction, transformation efforts and process driven culture.

Responsibilities include :

Process analysis, process modelling and process governance for the GCAOO

Process Challenge and Process Improvements

Ability to implement process testing programs and / or process monitoring, aligning metrics and process controls to our transformation efforts

Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation and post adoption monitoring and testing

Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors

Support the program's short-and-long term strategy

Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design management.

Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities

Requirements :

5 years of Process design related experience and strong delivery mindset

Prior experience with AML preferred

Analytical and design-oriented mindset

Track record of successfully implementing strategic initiatives

Strong leaderships skills with the ability to influence stakeholders at all levels

Experience in process modelling tools (Visio - BPMN, ARIS, etc.) desired

Data driven and metrics / results oriented

Ability to identify opportunities from a process efficiency perspective

Strong presentation skills

Excels in working among diverse viewpoints to determine the best path forward

Excellent verbal and communications skills

Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

Other Qualifications / Desired Skills :

Preferred process improvement and Operational Excellence exposure

Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Critical thinking skills ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment

Creativity able to look at a problem from a new perspective and to develop new ideas and solutions

Ability to understand new technologies, intellectually curious.

Commitment to challenging the status quo and promoting positive change

Experience working in a global environment

Shift :

1st shift (United States of America)

Hours Per Week :

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