Client Service Consultant, Employee Benefits

Holmes Murphy has always believed that investing in our employees, the spaces in which they work, and the environment that we provide are all critical to our culture, purpose, and the services we offer.

After all, we know that employees who feel appreciated and recognized for their hard work and dedication results in employees who feel immensely invested in the success of our clients and our company.

On top of this, our employees have a seat at the table and the opportunity to pave their own way. Cool, right?!

If you nodded yes, check out our open Client Service Consultant opportunity to join our Employee Benefits team in Waukee, IA or Cedar Rapids, IA and apply!

Responsibilities :

• Identify and present opportunities to expand client accounts, with or without Senior Consultant support.
• Foster positive relationships and clear communication with coworkers, clients, insurance carriers, and vendors; handle escalated issues.
• Share expertise, delegate tasks, and provide guidance to team members.
• Create and manage project timelines, identifying tasks, durations, and responsible team members.
• Monitor monthly financials and budgets; prepare and deliver client reports.
• Request, file, and review health and welfare plan renewals with Senior Consultants.
• Draft and edit complex RFPs, distribute to insurance carriers, negotiate as needed, and analyze proposals for Senior Consultant review.
• Prepare and deliver tailored client presentations and communications.
• Implement new health and welfare benefit plans.
• Own problem resolution, conducting research and problem-solving as needed.
• Respond promptly, accurately, and courteously to coworkers, clients, and insurance carriers.
• Handle sensitive situations with tact, diplomacy, and confidentiality.
• Conduct client site visits for face-to-face meetings, as required.
• Assist clients with compliance to HIPAA, ERISA, PPACA, and other benefit-related regulations.
• Monitor Helpline performance, provide updates, and assist with training sessions.
• Undertake special projects and other duties as requested.

Knowledge, Skills, and Abilities :

• Ability to travel to client's location in coordination with sales / service team members is a must.
• Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
• Ability and willingness to pursue a technical designation and / or continuing education, as appropriate.
• Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

Qualifications :

A high school diploma is required, and a college degree is preferred. Professional designations such as CEBS or CLU are helpful.

Human Resource certifications are also preferred, such as PHR or SPHR. Active state Life & Health insurance license, or ability to obtain within three months of hire, is required.

Minimum 3-5 years' experience, preferably in a life / health, employee benefits or provider organization, is required

Benefits : In addition to core benefits like health, dental and vision, also enjoy benefits such as :

• Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
• 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do.

After all, you can't be at your best for our clients if you're not at your best for yourself first.

• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us.

Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group.

You will have the opportunity to take part in those if you wish!

• Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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