APX NEXT Customer Success Advocate

Job Description

Your Day-to-Day :

Engage with your customers through regular calls, business reviews, and daily needs

Monitor and manage adoption and use metrics to ensure customers are utilizing the full APX NEXT Software Suite

Create success plans for your customers and document customer progress toward established goals and results

Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned

Communicating major milestones and updates to Sr. Leadership on a regular basis

Work closely with marketing and training teams to provide customers with regular updates on best practices and what’s new

Monitor the health of all customers in your assigned portfolio to proactively identify and address issues impacting the customer’s experience as an APX NEXT Customer

Document customer interactions and keep contact and customer data current and accurate

Develop and continually nurture a deep understanding of Motorola’s APX NEXT product line to ensure proper implementation and use in every customer's environment

Learn and share industry best practices in order to solve customer needs

Use and analyze data to drive decisions and strategies on how you manage your portfolio

Demonstrate gratitude to your customers, your peers, and work partners for their partnership and support

Celebrate the successes of your customers, peers, work partners, and yourself

Clearly understand the business of Public Safety - have the technical acumen to understand and identify resources needed to resolve existing and anticipated customer issues and needs

Ability to navigate a highly matrixed

organization and community clearly and concisely to all levels of leadership.

Working knowledge of Motorola Solutions Software to include : APX NEXT application services, Command Central, AWARE, Unified Communications

Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans

A proven track record of leading process improvements within large organizations

Previous experience tracking product adoption and customer engagement through data-analysis tools

Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs

Strong executive presence and presentation skills

Understanding of accounting principles a plus

Ability to stay on-task with minimal supervision

Demonstrated ability to deal with change and excel in high-stress situations

Proficiency in the use of Microsoft Office as well as the Google Suite of products, Gainsight a plus

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Basic Requirements

Bachelors Degree and 5+ years of experience in product management, customer success, and / or account management OR 9+ years of experience in product management, customer success, and / or account management

2+ years of experience working with Enterprise-level customers

Ability to travel 30-50% to customers

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email .