Collection Specialist

Job Description

Job Description

Description :

Collection Specialist - Junior Level (1-2 years of experience)

UniFi Equipment Finance

Full Time

Summary :

This position is responsible for managing and collecting overdue payments that are less than 60 days past due from businesses.

Professionally and efficiently contacts customers. Offers recommendations to Collection & Workout Manager regarding accounts that may require special handling, extensions and modifications of repayment terms.

Answering customer service questions via telephone and email (first call problem resolution).

Desired Skills and Experience

• High School Diploma is required
• 1 2 years of experience in collections / customer service, preferably in the financial services industry
• Commercial collection experience and / or equipment finance industry experience preferred
• Strong oral and written communication skills in order to effectively interact with all employee levels and handle a variety of customer issues
• Ability to work in fast-paced environment
• Solid analytical skills and critical thinking skills
• Highly accurate and detail-oriented
• Proficiency with Microsoft Office for Windows (Outlook, Word and Excel) and Windows based applications is required

Essential Duties and Responsibilities

• Follow all UniFi credit and collection policies, procedures and practices
• Ensure that all communication strictly adheres to Federal and State regulations
• Manage daily collection letter printing, mailing and emailing
• Complete one-time ACH payments, manage ACH returns, process ACH re-pulls, and manage payment discrepancies as they occur
• Deliver professional interactions with customers
• Assist Customer Service by answering incoming telephone calls and responding to email requests (resending invoices, giving balances, researching insurance coverage, etc.)
• Locate and contact customers with past due accounts by email, telephone or mail to resolve delinquency promptly, acting with a sense of urgency
• Maintain accurate records in operating system to provide detailed chronology of collection activity for delinquent accounts.

Provide weekly statuses of the past due customer accounts

• Review unapplied cash report and contact customers as necessary
• Review other outstanding item report (late charges, insurance charges, etc.) and contact customers as necessary
• Assist Collection & Workout Manager with follow up tasks (collection agencies, remarketers, attorneys, etc.)
• Other duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

At times, there could be periods of work induced stress and extended hours.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Requirements :