Senior Manager, Provider Operations

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare-with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives.

We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it.

So, if our mission speaks to you, join us!

The Senior Manager of Provider Operations will oversee and optimize the operational processes that support provider-facing tools and resources, ensuring that hundreds of provider practices can access critical data easily and succeed with Interwell Health.

Provider-facing resources include the Interwell Learning kidney disease education program, the provider engagement portal / platform, and other new tools to support provider success in value-based care.

This role involves managing recurring processes, developing training materials, and ensuring effective communication with providers.

The ideal candidate has managed provider-facing platforms or materials and has a deep understanding of the risks & challenges associated with data sharing in healthcare.

What you will do :

Develop and manage recurring processes related to provider-facing tools including Interwell Learning and the provider engagement portal.

Ensure providers have timely access to information through these tools including clinical data, payments, and training.

• Regularly gather input from providers and practice administrators to understand their needs. Translate this feedback into new feature requests and process improvements.
• Identify and mitigate potential risks and challenges affecting data quality, accuracy, and usability of provider-facing resources.

Collaborate with relevant teams to prioritize and resolve these challenges.

• Design and refine processes to support development and delivery of provider-facing tools. Identify opportunities for ongoing process improvement and lead initiatives to streamline workflows.
• Utilize data and metrics to monitor performance and identify trends in usage of provider-facing tools. Generate reports and insights to inform decision-making and drive continuous improvement.
• Develop and maintain comprehensive training materials and process documentation to support new user onboarding and ensure a consistent user experience for provider practices.
• Work closely with Finance, Risk & Quality, Marketing, Product & Design, and other relevant departments to ensure alignment on objectives, timelines, and resource allocation.
• Stay up-to-date with best practices and emerging technologies in healthcare data platforms and educational tools. Proactively identify opportunities to improve processes and enhance the provider user experience.

What you will need :

• Education : Bachelor's degree in a related field required; Master's degree is a plus.
• Experience : 7+ years of experience managing and optimizing healthcare applications or services, including but not limited to provider and patient portals, EHRs, healthcare finance tools, patient education tools, or telehealth platforms.
• Analytical Skills : Strong analytical experience with tools including Microsoft Excel and PowerBI.
• Provider Interaction : Proven experience working directly with providers and integrating tools into their workflows.
• CRM Experience : Experience with Salesforce or similar CRM applications is a plus.
• Project Management : Excellent project management and communication skills with the ability to thrive in a fast-paced and dynamic environment.

Strong problem-solving abilities and a track record of optimizing complex operational processes.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values :

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included.

We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing ... a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them.

So, if you think you'd be a great fit, but don't necessarily meet every single requirement on one of our job openings, please still apply.

We'd love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers.

We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.