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Customer Experience Operations Lead

VirtualVocations
Tamarac, Florida, United States
Full-time

A company is looking for a Customer Experience Operations Lead to enhance digital customer journeys and optimize operations.

Key ResponsibilitiesAnalyze and map the digital customer lifecycle to identify improvement opportunitiesCollect, analyze, and interpret customer data to inform success strategiesCollaborate with cross-functional teams to support customer onboarding, engagement, and retention effortsRequired Qualifications5+ years of experience in customer success, operations, or a related roleStrong understanding of the digital customer journey and customer success best practicesProficiency in CRM tools and customer success softwareExcellent analytical skills with the ability to interpret data for decision-makingStrong project management skills

21 days ago
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