Audiovisual Manager

The Audiovisual Manager is a fully onsite working manager position that leads, mentors, and provides guidance for a team of Analysts and Specialists in delivering concierge level audiovisual (AV) support for both internal users and Firm guests.

This position is responsible for coordinating and executing AV and user-related assignments for the team as well as the oversight and management of both internal and external AV resources.

The Audiovisual Manager has superior understanding and hands-on skills with AV related applications, platforms, hardware, and tools.

The Audiovisual Manager provides a consultative approach to all AV requests from attorneys and professionals by gathering specific meeting requirements to assess and recommend the best setup for their AV needs.

Job Functions & Responsibilities

• Be the Firm’s onsite and hands-on subject matter expert for all AV technology services and operations.
• Provide timely and effective advice, information, and expert technical interpretation on complex AV support issues and matters.
• Provide a consultative approach to AV requests from attorneys and professionals : 1) gather specific requirements (what is the event, who will host or run the event, how will people attend, etc.

2) assess AV requirements for the request and 3) recommend the best setup for their AV needs.

• Coordinate AV needs for all meetings across multiple offices (Los Angeles, San Francisco, and Washington, D. C.) and at outside events.
• Effectively assist and respond to users who might have limited AV knowledge or skills.
• Hire, train, manage, mentor, evaluate and performance manage a team of AV Specialists.
• Be responsible for the AV budget from creation to expenditure and provide variance reports as necessary.
• Provide and manage maintenance for the AV equipment to keep them at the highest of industry standards, while meeting SLAs.
• Determine additional and / or different equipment, services, and configurations that might be necessary to accommodate the needs of a meeting.
• Manage all aspects of AV projects.
• Perform setups and hand-offs of AV enabled meetings to users and handle troubleshooting when necessary.
• Ensure that AV activities are recorded in the case tracking and management system.
• Perform trend analysis and provides reporting to peer IT groups to support the development of robust solutions for the Firm’s IT needs.
• Monitor and review AV case metrics and proactively make recommendations for issue resolution or resource needs.
• Communicate with vendors on the day-to-day issues related to troubleshooting, maintenance and repair, while completely managing all aspects of AV vendor relationships.
• Collaborative with third-party vendors to provide AV services.
• Create and maintain accurate and detailed technical documentation of the Firm’s AV environment and inventory.
• Recommend improvements for AV systems and processes that drive results.
• Develop and provide training on AV technology at the Firm.

Skills

• Understanding of AV hardware, software, and platforms.
• Understanding of and the ability to troubleshoot, diagnose, and resolve problems related to AV hardware, software, and platforms.
• Effective and excellent communication skills.
• AV project management.
• Data and trend analysis skills.

Tools

• Virtual meeting platforms (MS Teams, RingCentral, Zoom, WebEx, etc.)
• Video editing software
• Creston Audio Visual Systems
• AMX Audio Video Control System
• BiAmp DSP
• BSS Audio DSP
• Polycom conferencing equipment
• AV Bridges
• Dante network audio systems
• Shure Microphones
• Microflex wireless microphones
• Other tools as necessary
• Room reservation systems (i.e. NFS Rendezvous)
• Multi-platform meeting software
• Microsoft Dynamics case management system

Minimum Job Qualifications

• High school diploma or GED.
• Minimum 3 years’ experience managing and developing AV teams.
• Experience with large (>

300 users) enterprises.

• Project management experience handling small to mid-sized projects.
• Strong organizational skills with the ability to prioritize multiple assignments using judgment and initiative to achieve results.
• Demonstrated ability to produce accurate work while meeting time-sensitive deadlines.
• Ability to perform well under the pressures of a dynamic and fast-paced environment.
• Excellent interpersonal skills with the ability to interact effectively and professionally with all levels of management, employees, vendors, and various external entities, including clients and prospective clients of the Firm.
• Ability to develop partnerships with all levels of the organization, external groups and vendors, and to influence as a trusted advisor.
• Ability to maintain a high level of professionalism and composure in challenging situations.
• Strong written communication, verbal communication, and presentation skills.
• Ability to maintain complete confidentiality, as needed.
• Ability to quickly learn and retain knowledge of new technology and software.
• Availability and willingness to travel up to 10% of the time, as needed.
• Availability and willingness to work extended hours, nights, and weekends, as needed.
• Expert ability to proactively review processes and resolve issues to maintain superior white glove service.
• Ability to analyze data, plan, organize and coordinate a wide range of issues and situations, tracking projects, assignments and reports.
• General understanding of telecommunications infrastructure and operations.

Competencies

• Communicates effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Being resilient : Rebounding from setbacks and adversity when facing difficult situations.
• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer focus : Building strong customer relationships and delivering customer-centric solutions.
• Drives results : Consistently achieving results, even under tough circumstances.
• Situational adaptability : Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Manages ambiguity : Operating effectively, even when things are not certain or the way forward is not clear.
• Plans and aligns : Planning and prioritizing work to meet commitments aligned with organizational goals.
• Cultivates innovation : Creating new and better ways for the organization to be successful.
• Tech savvy : Anticipating and adopting innovations in business-building digital and technology applications.
5 days ago