User Assistance Developer 4

Job DescriptionOracle’s Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment.

Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, machine learning, artificial intelligence, security, and foundational cloud-based services.

We seek top-notch, senior technical writers with deep cloud knowledge and experience in creating technical documentation that include real-world examples and scenarios as well as documenting APIs and SDKs.

As a member of this technical content team, you will have significant influence on technical content strategy in all areas, including authoring environments, integration with engineering workflows, automation tooling, and style guide development.

You will also collaborate closely with our state-of-the-art user experience team to go beyond traditional forms of product documentation to deliver a ground-breaking overall user experience.

At Oracle Cloud Infrastructure, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up.

If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you.Job ResponsibilitiesDeliver accurate customer-facing documentation on time and with a high degree of quality.

Collaborate with the user experience team to ensure that technical content including documentation, multimedia, contextual help, UI text, and other forms of assistance are discoverable, usable, and pleasing to the customer.

Work closely with engineers and product managers as APIs and SDKs are developed to author documentation in real time.Contribute to strategic initiatives around authoring environments, development processes, and automation tooling.

Work closely with other members of the technical content team and follow corporate and team style guides to ensure consistency in workflow and writing style.

Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Lead and drive cross-team or cross-organizational projects and initiatives.Qualifications10+ years of experience writing user and developer-focused content or training materials, including guides, tutorials, and white papers.

Knowledge of DITA, XML, CCMS, and authoring tools such as Oxygen XML EditorUnderstanding of cloud concepts and technologiesExperience developing API and SDK documentation.

Knowledge of REST principles and design.Impeccable written English skills.Experience developing multimedia assets.Strong team player with outstanding communication, organization, and interpersonal skills.

We believe the HOW is as important as the WHAT.A history of fearless hands-on investigation and product use and a strong customer advocate mentalityComfort with agile, swiftly changing, dynamic software development situationsAbility to learn new technologies quicklyAbility to establish and follow style and usage guidelinesAbility to drive, follow, and evangelize cross-team processesFamiliarity with software localization and accessibility guidelinesUnderstanding of transformation engines and content management systemsExperience using distributed source code management systems, such as GitExperience using enterprise-grade bug tracking systems, such as JIRAExperience and commitment to capturing and maintaining institutional knowledgeA Bachelor’s degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environmentsExtra CreditLeadership of a significant documentation team effortAbility to write code samples in JavaExperience developing multimedia assetsCareer Level - IC4ResponsibilitiesCreate user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems.

This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s).

Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team.

Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas.

Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives.

Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots).

Develop, upgrade, and maintain basic, advanced, or new / emerging courses according to standards, using the latest tools.

Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations onlyUS : Hiring Range : from $85,500 to $178,200 per annum.

May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following : Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee / Spouse / Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidaysPaid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.

We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer : Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer