American Girl Food Expeditor

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play.

Mattel is at its best when every member of our team feels respected, included, and heard when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team : The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families.

Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division.

Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties / Celebrations to name a few.

Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity : The Food Expeditor is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Café Manager.

This position is responsible for approaching and engaging all customers in a professional and courteous manner and actively supporting our mission of "Celebrating Girls".

What Your Impact Will Be :

• Treat all guests equally and respectfully. Service all guests with proper etiquette and according to AG standards, including but not limited to : delivering food and beverages, suggestively upselling, tables are checked and maintained throughout the seating by filling drinks, clearing, and resetting tables.
• Initiate conversations with customers and provide them with personalized attention. Display positive, friendly demeanor and passion for working in a child friendly environment.
• Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed.
• Manage special requests and birthday information accurately and timely. Assisting with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor.
• Follow food safety guidelines, including but not limited to : proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination.
• Have knowledge and understanding of local and state health sanitation laws.
• Company guidelines on safety and sanitation are followed for personal hygiene.

What We’re Looking For :

• SERV Safe certification, preferred.
• 1 to 2 years of experience, preferred.
• Experience working with children, preferred.
• Impeccable customer service skills.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

How We Work :

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential.

We live up to our purpose employing the following behaviors :

We collaborate : Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results.

Partnership is our process and our collective capabilities is our superpower.

We innovate : At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact.

We welcome new ideas and value new initiatives that challenge conventional thinking.

We execute : We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes.

We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.