Role : Major Incident Manager
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Duration : Full Time
Location : Wilmington DE (Onsite Day 1)
Shift Timings 1 : Monday, Tuesday, Wednesday, and Thursday from 11 : 00 PM EST to 09 : 00 AM
Shift Timings 2 : Friday, Saturday, and Sunday from 06 : 40 PM EST to 08 : 00 AM EST
Skills Required : Outage Calls, Reporting, Incident Management
Job Description :
- 3+ years of experience as a Major Incident Manager
- Review proposed Major Incidents and assess validity based on business impact
- Facilitate troubleshooting on bridge calls to drive issues to resolution
- Document activities and discussions around major incidents
- Communicate throughout any event to the required levels of leadership
- Generate and distribute an after-action report (RCA) for every Major Incident
- Recommend corrective actions to the Problem process for post-mortem discussion
- Review and correct SOP(s) / Documentation as requested
- Facilitate a Daily Operations call reviewing previous major incidents and upcoming changes
- Consolidate and provide daily reports reviewing incidents, changes, and problems within the environment
- Assist in the problem management activities and process as needed
- Act as a scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
- Flexible to work on any shift
- Good communication skills to interact with both customers and end users
Job Type : Full-time
Pay : $64,281.25 - $90,000.00 per year
Benefits :Schedule :
- 8 hour shift
- Day shift
Experience :
Major incidents : 5 years (Required)
Location :
Wilmington, DE (Required)
Work Location : Remote
J-18808-Ljbffr
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