Position Title : Collision Estimator
Department : Operations
Reports to : Location Manager
Position Summary :
ENTRY LEVEL. The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with Chilton Auto Body standards and insurance partner guidelines.
Additional internal and business partner supported training a necessary.
Responsibilities :
Review with customers and walk-through the repair process : Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures.
Educate customers regarding importance of CSI survey questions and maintain strong communication to cultivate positive CSI results.
- Complete vehicle intake process : This includes mapping damage, photographing vehicles, and documenting files.
- Prepare estimates and supplements : Review vehicle damage and prepare estimates. Prepare supplements based on additional damage found, including parts price increases.
Ability to pull and review All data / OE procedures for Body Technicians as needed / required.
- Follow DRP compliance : Understand and follow all insurance carrier Direct Repair Program (DRP) guidelines regarding all aspects of the repair.
- Production Management : Support the location manager in the routing of each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair.
- Quality Assurance : Ensure Chilton Auto Body's quality standards are met throughout the repair process and before the vehicle is delivered to the customer.
- File Documentation : Maintain real time accuracy of assigned work files and reconcile for customer delivery and file closing process.
- Training : Complete assigned training through Collision University. Addition internal and business partner supported training as needed.
- Additional responsibilities as assigned.
Job duties / Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements :
- Ability to work collaboratively with the team to meet shared objectives.
- 2 years' prior collision experience.
- Effective time-management.
- Able to multitask and manage competing priorities.
- Communicate effectively with teammates, customers, and business partners.
- CCC One Experience.
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
- Flexible to work an 8-hour shift between 7 : 00 a.m. - 6 : 00 p.m.
Preferred Qualifications :
- Bilingual (Spanish).
Autobody Junior Collision Estimator
The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with Chilton Auto Body standards and insurance partner guidelines. Position Title: Collision ...
Autobody Collision Estimator
The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with Chilton Auto Body standards and insurance partner guidelines. Position Title: Collision ...
Insurance Customer Service Representative
Customer Service Representative – San Diego, CA. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking...
Auto Body Technician
The Auto Body Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer’s vehicle to restore it back to pre-accident condition. The Auto Body Technician thoroughly ...
Painter
Job DescriptionA Painter's role is to maintain interior and exterior of hotel buildings as directed by supervisor by performing all painting in a quality manner, keeping area clean as possible. Extensive knowledge of finishes, tinting, brush and roller technique, supervisory experience over other pa...
Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Assistant General Manager
JOB DESCRIPTION - About the Job:Reporting to the Restaurant General Manager, Manager, Customer Experience, Assistant, Operations, Restaurant. ...
Project Manager II (Industrial Construction)
Project Manager’s mission is to provide project management and execution expertise for clients through the entire project life cycle. Project Manager with proven track record of successful project management and demonstrated success delivering numerous projects delivered on time, meeting requirement...
Delivery Driver
Must hold a valid driver's license and have a good driving record. Prior delivery driving experience a plus. ...
Senior Project Manager
Morrow-Meadows Corporation is accepting applications for full-time Senior Project Managers for its Electrical Division. Minimum of 10 year's experience in managing the administrative requirements of electrical projects, including projects of 3 million or larger. Manage project engineers and other su...