Branch Service Manager - Westminster, CO

At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, play and work here.

Recently recognized as one of the

Denver Posts Top Workplaces for 2022. Vectra Bank Colorado offers our customers, and our employees, the best of both worlds : a broad reach and depth of financial resources alongside unparalleled personal attention.

At Vectra, we think creatively to shape custom financial solutions for those raising a family or creating the next great local business.

We are passionate about our business, and we are passionate about success.

At Vectra, we're committed to making our company a great place to work and grow your career. We seek dedicated employees whose diversity, talent, drive and innovative ideas add value to our customers, our colleagues and to our communities.

At Vectra, we actively listen to our employees and our customers, initiate contact, provide solutions, and proactively focus on building relationships - not increasing transactions.

We do this by offering technology and resources typically only found within larger banks and combining those resources with an exceptional level of service more commonly associated with community banks and smaller financial institutions.

We personify this difference through our tagline :

Big Enough to Count / Small Enough to Care.

With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, Vectra is dedicated to being an employer of choice in our industry and community.

At Vectra Bank, the possibilities are endless - come for a job, stay for a career.

We are looking for a

Branch Service Manager to provide top notch customer service to our clients and customers at our Westminster Park Centre

Branch . If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions :

• Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Able to perform the following tasks and / or regularly makes substantially weighted recommendations regarding : interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Responsible for training, coaching and mentoring employees.
• Provides leadership and training for the sale and referral of bank products and services.
• Responsible to resolve and respond to client service issues, complex client complaints and questions.
• Directs the work of managed employees.
• May schedule and set hours of work. Maintains production or sales records for use in supervision and / or performance management of employees, appraises employee productivity and efficiency.
• Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks.
• Responsible for compliance with / adherence to safety and security protocols. Monitors and / or implements legal compliance measures, ensures the branch / business center is in compliance with all bank policies and procedures.
• Approves teller transactions as needed. Prepares the branch / business center for audits and works with audit staff to resolve any issues identified.
• Provides sales leadership, through their own production, as well as the oversight of sales and services tasks.
• Works closely with key partners to achieve sales and service objectives and maintain operational integrity.
• Monitors and ensures compliance with policy and the companies risk appetite.
• Implements management procedures and operating practices and commits the branch / business center in matters of significant financial impact.
• Has discretion to perform approvals and overrides within their authority.

Qualifications :

Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

A combination of education and experience may meet requirements.

• Knowledge of the banking industry, processes, procedures, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Benefits :

Medical, Dental and Vision Insurance -

START DAY ONE!

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $55,000 - $60,000 annually depending on job-related factors such as level of experience and location.