RESPONSIBILITIES
- Address incoming inquiries from NYC residents related to city-oriented issues
- Maintain a professional demeanor with all customers and providing services with courtesy and patience
- Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
- Provide accurate information in a timely, professional and courteous manner
- Direct requests to the appropriate department or agency for further action.
- Overall strong knowledge of product through training, close counsel with floor support and interaction with quality assurance
REQUIREMENTS :
- A high school diploma or GED
- At least 1 year of customer service experience
- English & Spanish fluency (not required for all positions)
- Commitment to professionalism and a positive customer service experience
- High level of computer proficiency and strong communication skills
- Thrive in a fast-paced environment
- Willing to work evenings or overnight shifts with weekend schedule availability
King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years.
King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.
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