Course Hero is growing, and we're in search of an experienced leader to take on the role of Lead Product Designer in our Q&A team.
In this position, you will collaborate with various teams within the Q&A group, focusing on strategic initiatives powered by Gen AI.
These initiatives aim to increase growth, retain users, and enhance user engagement. Your key responsibilities will include leading projects that involve creating a personalized course planner for students, evolving our Q&A marketplace, and implementing a multi-domain strategy.
You'll use your experience to lead these projects and make them successful. You'll also make sure our product stays competitive and valuable to our customers.
Plus, you'll look for new ideas and ways to help our company grow, based on what our company wants to achieve.
Here are some ways you'll make an impact :
- Contribute to our Q&A team’s vision and strategy and lead highly visible and impactful projects across Q&A pods.
- Act as a strategic partner to Product Managers to break down complex, ambiguous problems into sophisticated solutions, and partner closely with engineers to build and deliver high-quality digital products.
- Partner with our User Research team to understand students’ study behavior, and demonstrate qualitative and quantitative data to build thoughtful experiences that meet both user & business needs.
- Design end-to-end user experiences through collaborative brainstorming, user journeys, wireframes, interactive prototypes, and polished visual design comps using Figma or other tools.
- Build interactions across various media including web, mobile, and email, and develop working prototypes to demonstrate your ideas & concepts.
- Present work and communicate design decisions to partners with confidence and clarity to capture feedback, iterate on and refine design solutions.
- Iterate on your products post-launch based on insights on how they are performing in the real world.
- Encourage and grow our teammates by serving as a mentor and helping the team deliver designs of the highest quality.
- Help evangelize human-centered design approaches all over the company.
Are you our next Lead Product Designer?
- 8+ years of demonstrated ability in a leading individual contributor role crafting cross-channel user experiences across desktop web, mobile web, mobile apps, and other channels such as email.
- Several years of consumer / B2C design experience. This should include experience launching habit-forming products that customers love.
Bonus points if you are familiar with design for multi-sided marketplace products and user-generated content. Share your expertise including your visual design acuity through your outstanding portfolio.
- Consider yourself a strategic & creative systems problem solver - able to understand a complex system, able to turn sophisticated consumer problems into simple and engaging products, able to think strategically about business problems, and invent UX concepts to solve them.
- Pride yourself in being a hands-on designer - comfortable with all phases of the design process from high-level concepts down to the smallest UI details.
- Feel proficient working in a fast-paced agile environment and collaborating with other designers, product managers, engineers, UX researchers, data analysts, customer support teams, marketers, and more.
- Demonstrate a proven track record of iterating on products post-launch based on user data about how the designs are performing.
- Enjoy excellent communication skills & an effective leadership style with entrepreneurial candor, and a growth mentality.
Bonus Points :
- Passion for education and social impact mission.
- Experience designing complex, nuanced products powered by AI.
- Technically proficient and experienced in building advanced interactive prototypes.
Benefits & Perks!
- Competitive salary, annual bonus, and RSUs.
- Medical coverage, including full dental and vision.
- Life and disability benefits.
- 401(k) program (US) / retirement savings plan (Canada) with company match.
- One month paid sabbatical after 5 years at the company.
- Education reimbursement.
- Professional development workshops & industry conferences.
- Paid parental leave.
- Flexible work schedule.
- Social responsibility program (volunteer time off and donation matching).
- Annual wellness stipend.
- Monthly tech stipend.
- Annual family planning stipend.
- Monthly snack boxes delivered to your door.
- Cell phone allowance.
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