IT Infrastructure Engineer_SUB-HEM-003

Duration : 12 Months (Possible Extension)Job Description : The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems / technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements.

A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.

This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains.

As a member of the Global Infrastructure team, this role offers support to all Client’s sites.The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.

Furthermore, the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.

Requirements : Communication and stakeholder management skillsFluent in EnglishUniversity degree actual or working styleAbility to define, select, implement and manage standards and associated services.

Ability to manage service provider, including definition of KPIs, measuring service quality and outcomesAbility to contribute to architecture blueprints, in e.

g. the OT areaAbility to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.

Hands on experience in multiple technologies and infrastructure areas, such as : Defining service and technical solution requirementsCisco switches and Wireless controllersHypervisors, such as Vsphere and AHVInfrastructure and testing as a Code knowledge highly desired (e.

g. Kubernetes, Docker, Podman)Senior Linux knowledge is highly desiredSenior Windows Server knowledge is a mustAutomation of infrastructure tasksActive DirectoryBackup technologies, ideally Veeam and AcronisDisaster recoveryPowerShell / Bash skillsBasic Citrix and Windows Remote Desktop Services skillsStorage and File servicesDatabase knowledge is highly desiredStrong customer service ethicCan drive cultural and technological disruptionAbility to perform cross technical Root cause analysis and define associated measures.

Able to work independently and make educated decisions to provide quick solutions to problemsAbility to prioritize and quickly resolve issuesExcellent analytical and problem-solving skillsEffective prioritization and project management skillsAbility to anticipate risks and devise solutions in the momentDeep technical infrastructure knowledgeUnderstand ITIL model and metrics for Service Delivery