Please ensure you read the below overview and requirements for this employment opportunity completely.
The Consulting Study Director is a trusted advisor and consultative expert for clients and serves as the initial customer contact for validation studies, large projects, and other testing requiring a high degree of consultation.
The position requires the highest level of customer service and broad section expertise.
The consulting study director will assist sales in the quote generation, develop the test protocol, ensure the testing setup is complete, and facilitate a smooth transition of the project to a production study director.
This position allows production study directors to focus on completing testing and on providing the client with exemplary service, testing, and delivery experience which will provide a substantial competitive edge for Nelson Labs.
The primary duty of the Consulting Study Director is to assist the client in planning and organizing projects with a high level of availability and specialized expertise.
This will ensure a high-touch customer service experience.
Essential job functions :
- Demonstrate a deep understanding of relevant industry requirements, standards, and guidelines for a section (GMP, GLP, FDA, AAMI, ISO, ASTM, USP, etc.)
- Collaboratively develop test protocols and testing strategies and capture client expectations
- Work with production study directors to ensure a seamless handoff of projects after the initial consult, quoting, and test protocol development
- Work with clients and production study directors to assist with unexpected or unique testing complications.
- Coordinate with technical consulting for summary protocols, written justifications, sample plan justifications, and written risk assessments and special projects.
Physical requirements :
Must be able to stand / walk 30% of the day and 70% sitting, or at a computer. Must be able to occasionally lift a minimum of 30 pounds.
Education and experience requirements :
B.S. degree (microbiology / biological science or chemistry preferred) and five years of NLI laboratory experience.
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