Learning Support Center Coordinator (Student Services Professional III)

Position Summary

Under the general direction of the Director and Associate Director of Educational Opportunity Programs, Outreach and Success, the EOPOS Learning Support Center Coordinator will be responsible for the planning, development, implementation, and assessment of programs and services offered by the EOPOS Learning Support Center.

The Coordinator is responsible for working with the Director and Associate Director in identifying, collaborating and maintaining relationships and partnerships within SDSU and the community to create and develop programs and services that support the retention and academic success of EOPOS students and students from other underrepresented groups.

This includes collaboration with other SDSU and San Diego entities to help promote high impact practices to set our students up for success and get them through to graduation.

In addition, the coordinator will recruit, hire and train Instructional Student Assistants (ISAs) to provide tutoring and academic support to our students throughout the academic year, including supplemental instruction for the Summer Bridge Program.

They will also collaborate with campus partners and community partners to provide educational workshops and programming relevant to the unique student populations served by EOPOS.

The EOPOS Learning Support Coordinator is also responsible for assisting with the coordination in student service areas, events, and programs (e.

g. EOPOS First Contact, Graduation, Summer Bridge, etc.).

This is a full-time (1.0 time-base), benefits eligible, permanent / probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation.

Standard SDSU work hours are Monday Friday, 8 : 00 a.m. to 4 : 30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

A primary goal of the Office of Educational Opportunity Programs, Outreach and Success (EOPOS) is to improve access to higher education for students from underrepresented backgrounds by implementing and administering early outreach programs and recruitment processes which develop an understanding of, and support, the pathway to higher education for students and their parents, guardians and loved ones.

EOPOS builds collaborative relationships with schools, school districts, community colleges and other organizations to support this goal.

EOPOS assists students in overcoming historical, traditional, social, economic, psychological, and educational barriers throughout their collegiate experience and in achieving academic success by providing a comprehensive program of support services.

Typical services provided include, but are not limited to outreach and recruitment, pre-admission counseling, screening-and-selection, professional development in teaching / learning methodologies, program orientation, summer bridge programs, financial aid advising and follow-up, special / regular admission, academic advising, tutoring, learning skills, peer mentoring, and academic / personal support services.

Division of Student Affairs and Campus Diversity

The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures.

We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through :

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
• Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically :

The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences.

We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community.

We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.

For more information regarding the Office of Educational Opportunity Programs, Outreach and Success, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.

One year in the program area to which assigned may be preferred but is not required.

A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Key Qualifications

• Experience working with students from low income, traditionally underserved, and traditionally disadvantaged backgrounds.
• The equivalent of three years of progressively responsible professional student services work experience or professional experience in higher education academic support services or equivalent is preferred.
• Demonstrated success in increasing student retention and progression.
• Experience working and interacting effectively with diverse groups of staff, faculty, and student populations.
• Knowledge of strategies in critical thinking, reading, writing, note-taking, test-taking, time management, and goal setting.
• Excellent writing and communication skills; ability to build strong collaborative relationships within the unit and other areas of the university and community.
• Significant experience with educational technologies and learning software, databases, online assessment.
• Proficiency with Google Suite and Microsoft Office Suite.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,025 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range : $5,025 - $7,159 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.

For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities.

This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.