Job Description
Job Description
Role : Cust Svc Rep
Client : DC Government
Location : Washington, D.C. (Onsite)
Job Description :
Duties and Responsibilities :
- Provide assistance and information to taxpayers on all business, income
- and real property taxes and related fees;
- Answer inquires to basic business registration, income and real property
- via telephone and written correspondence;
- Research, establish and update all business tax accounts via an online
- system;
- Review and adjust business registration, real property and income tax
- accounts which require correction and / or refunds;
- Receive and control business and income undeliverable refund checks;
- Receive and process requests for waivers of penalties and interest on
- select accounts;
- Input and update existing database accurately;
- Determine and register applicable tax liabilities for all taxes and fees
- administered by OTR;
- Receive and respond to general correspondence pertaining to business,
- income, real property and other related taxes and fees;
- Research and prepare response for management signature;
- Track and maintain data necessary for production reports, and
- Input and update existing database accurately.
Qualifications :
- a) A high school diploma or equivalent with a minimum of two (2) years of
- experience in the field or related area;
- b) Ability to communicate effectively both orally and in writing to a variety
- of audiences;
- c) Ability to research and interpret tax laws, regulations and policies; and
- d) Ability to perform basic business applications Microsoft Outlook and
Microsoft Suites (Word, Excel, Access, etc.).
Experience :
- Customer Service : 2 years (Preferred)
- Knowledge of income and property tax : 2 years (Preferred)
- Data Entry : 2 years (Preferred)
- reating and managing database : 2 years (Preferred)
- Banking : 2 years (Preferred)
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