Experience & Marketing Coordinator/Intern- NYC

Job Description

Job Description

Salary :

At The Intern Group, we believe in the power of potential. Our purpose is to inspire and encourage individuals to believe in and challenge themselves, discover their passions, and realize their true potential.

Our vision is bold : a world where all 8 billion people can achieve their dreams. We are on a mission to make this vision a reality, aiming to welcome over 10,000 participants to our programs annually by 2030.

We aim to cultivate a future where international internships are a key component of academic journeys, with many participants supported by our scholarship program.

This future will empower a new generation skilled, globally-minded, and ready to lead with understanding and cooperation.

Guided by our core values people focus, teamwork, continuous learning, and global leadership The Intern Group has grown from a serendipitous meeting of our Co-Founders in a London pub to becoming the leading provider of international internships, receiving 40,000 applications annually.

Join us in shaping the next generation of global leaders.

Does this sound like a place where you can grow? Want to be a part of our journey? Come join our team as :

Experience and Marketing Coordinator / Intern- NYC

25-30 hours weekly

Open to a long-term internship (2025) or a freelancer arrangement*

The impact you will make :

We are seeking an energetic and responsible Experience and Marketing Intern based in New York to manage student liaison, inbox communication, and event coordination, fostering a positive community for program participants.

Alongside this, you will be assisting our social media team with content production and implementation of our social strategy.

This role is perfect for someone passionate about working with young people, organizing events, and showcasing the best of NYC.

You will play a key part in ensuring participants have a welcoming and memorable stay, gathering feedback to drive program success, and inspiring others to realize their potential with our programs.

As a vital representative of the New York program, you’ll manage administrative tasks remotely and lead engaging cultural events on weekends or weeknights.

This part-time role offers flexibility, making it ideal for someone who enjoys a dynamic, outgoing lifestyle.

Location : New York City, New York

You’re excited about working here because you’ll :

• Provide Duty of Care by ensuring the well-being of in-country customers, fostering a safe, enjoyable, and supportive abroad experience while proactively addressing challenges.
• Organize, Deliver, and Evaluate Program Events by planning activities, hosting in-person meet-ups, and assessing outcomes to enhance the event calendar and participant engagement.
• Liaise with Service Providers to coordinate program-related services, ensuring smooth operations and the delivery of high-quality support.
• Assist in managing Social Media and Online Communities by using platforms such as Instagram, TikTok, YouTube, and WhatsApp, engaging potential participants, and cultivating a vibrant, connected online presence.
• Capture and edit content that aligns with our social media strategies, from photos and videos of our on-program interns, to b-roll and testimonial videos.
• Handle Complaint Escalation and Customer Service Initiatives by efficiently resolving concerns and proactively implementing solutions to enhance participant satisfaction.
• Collect and Analyze Customer Feedback to assess program success, identify areas for improvement, and tailor offerings to meet participant needs.
• Provide Emergency Support to participants by responding quickly to crises and ensuring effective communication and resolution during emergencies.
• Support Administrative Tasks and Projects by contributing to operational activities that ensure seamless execution of the program.

We’re excited about you working here because you have :

• Secured Right to Work in New York with the appropriate authorization to be employed within the state.
• Residence or Ability to Commute to New York City to ensure reliable availability and on-the-ground presence.
• Excellent Customer Service and Communication Skills with fluency in both written and verbal English, ensuring professional and effective interactions.
• A Fun, Positive, Level-Headed, Social, and Engaging Personality to foster meaningful connections and create enjoyable experiences for participants.
• Creativity to Curate Amazing Experiences and content by designing unique events and activities that resonate with diverse audiences
• Excellent social media skills , with an eye for aesthetics and a pulse on the latest trends to create engaging, relevant content that aligns with our strategy.
• Cultural Sensitivity to engage effectively with people from all backgrounds, demonstrating empathy and respect in multicultural settings.
• In-Depth Knowledge of New York with familiarity of the city’s attractions, neighbourhoods, and cultural highlights.
• Effective Improvisational and Conflict-Resolution Skills to handle unexpected challenges with poise and find quick solutions.
• Independence, Responsiveness, and Professionalism at all times, ensuring reliability and accountability in all aspects of the role.

Logistical Requirements :

• Home office space, as we are a remote-first company
• A personal computer to work from

You’ll love working at TIG because :

At The Intern Group, we are passionate about people, their growth, and making an impact. You’ll thrive in a dynamic and supportive environment that values people focus, teamwork, continuous learning, and global leadership.

We embrace diversity and work together to empower individuals from all corners of the world. By joining TIG, you’ll make a direct impact on people's professional and personal journeys, contributing to a mission-driven organization focused on helping individuals achieve their dreams.

You’ll also grow professionally with opportunities for career advancement, global networking, and enriching experiences that will expand your perspectives.

Benefits & Perks :

• Competitive salary, based on employee location
• Generous global PTO policy
• Continuous learning opportunities
• Access to the Career Advancement Training course and the Keynote Speaker Series
• The incredible opportunity to meet new people and network with people from all around the world across a wide range of industries.

Sound like a good fit?

Please select the Apply for this Job button and submit a brief cover letter (addressed to Hannah March & Paul Lynskey) telling us a bit about yourself along with your resume / CV in English.

The Intern Group is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. We know that statistically women and people of color are less likely to apply to a position where they do not meet 100% of the qualifications.

We encourage you to apply even if this is the case for you.

Are you curious about our history? Listen to our co-founders, Johanna Molina, David Lloyd, and Lee Carlin, as they share insights into our journey and aspirations.