Director, Business Operations - Renewals

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Who we are

Samsara (NYSE : IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.

As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the Role :

Samsara is looking for a Business Operations leader to play a critical role in building and scaling our renewals sales organization.

The role includes partnering with Sales, Finance, Operations, and technical leadership to optimize the performance of our renewals cycle by implementing and managing processes for renewals planning, forecasting, and operational excellence.

The ideal candidate has experience at a high-growth B2B Saas company, preferably public, with $1B+ in revenue and is passionate about being part of a fast-paced, fast-growing company.

This role is open to candidates residing in the US except the San Francisco Bay Area and NYC Metro Area.

You should apply if :

• You want to impact the industries that run our world : Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career : If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best : At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will :

• Partner with fast-growing Global Renewal Sales Organization by providing actionable insights into business drivers, financial performance and risks
• Develop and evolve key performance metrics to help drive sales productivity. Partner with Finance and technical teams to drive process and reporting enhancements to create "always on" proactive business health monitoring
• Own reporting on renewal bookings, pipeline, and forecasts on a quarterly and annual basis; analyze team performance and develop recommendations for improving renewal rates, increasing revenue, identifying more upsell opportunities, and reducing sales cycle time
• Partner with Renewals Sales leadership and other cross-functional partners to create strategic headcount, quota, and incentive plans that maximize efficient and sustainable growth aligned with Samsara's strategic goals
• Create clear communications and executive-facing content to keep senior executives updated on health of business and progress on key initiatives
• Drive operational excellence by establishing highly repeatable and scalable sales processes that can be implemented across regions / segments to maximize renewed dollars
• Drive renewals strategy through the development of operational playbooks, cross-functional alignment, and execution of change management
• Partner with Sales Operations and technical teams to prioritize process and system improvements to maximize efficiency and productivity of the Renewals sales team
• Innovate and accelerate new GTM strategies to expand and grow Renewals
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role :

• 10+ years of work experience working in an operational or strategic role supporting sales organizations of which 5+ years of experience with Renewal functions closing $100M+ ARR
• Experience in designing, implementing, and scaling processes and policies for renewal functions
• Comfort with performing analytical work with large data sets to perform modeling, forecasting, and sales analyses, experience in consulting, investment banking, or other highly quantitative roles
• Familiarity with Salesforce, Tableau, and other sales tech stack
• Experience working with executive leadership and partnering with sales leadership
• Ability to communicate effectively orally and in writing
• Advanced decision-making skills, including the ability to be proactive and adapt quickly

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.

Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.

For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions.

In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process.

Official communication about your application will only come from emails ending in '@samsara.com' or '@us-greenhouse-mail.

io'. For more information regarding fraudulent employment offers, please visit our blog post here.

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