Qualifications :
- Strong interpersonal, oral, written & listening skills.
- Able to read, write, and speak English fluently and courteously; interact positively / appropriately with students, employees and the public;
handle special duties / situations as necessary.
- Valid driver's license and reliable transportation.
- Ability to : Manage multiple tasks, understand dependencies between tasks, and organize workload effectively.
- Prioritize work to meet expectations and deadlines.
- Provide informal training to end users and a professional level of support in difficult situations.
- Quick learner.
- Experience with Multimedia peripherals, projection systems / document cameras preferred.
- Demonstrated critical thinking / problem solving ability.
- Willingness to continue technical skill development.
- High personal work ethic and dedication to excellence in performance of duties.
- Able to work well in a team environment.
- Two years previous experience in customer support, computer operations, or related area.
- Associates Degree in computer-related field desired.
- Bachelor's Degree preferred.
- Experience with PC and iOS Operating systems and applications.
- Desktop support, maintenance, and troubleshooting, Cloud Technologies.
- Certification : CompTIA A+; CompTIA Network+ preferred.
Description :
- Create a positive customer support experience with professional attitude.
- Provide technology support to end-users in a centralized desk environment and on-site at school facilities.
- Provide telephone support, electronic requests, assist users.
- Open, track and close trouble tickets.
- Track / document issues and resolutions.
- Troubleshoot, configure, install and maintain a variety of software applications.
- Configure computer systems, diagnose hardware / software faults and solve technical problems.
- Support and troubleshoot : basic connectivity and peripheral equipment; basic phone issues and typical office and audio-visual equipment (elmo, projectors, and sound system).
- Replace electronic components as needed.
- Provide support / training for district systems and applications.
- Create system, application and process documentation.
- Contribute to the development, maintenance, and enforcement of standards, processes, and procedures.
- Work within established standards and guidelines with minimal supervision.
- Demonstrate proactive and accountable attitude and promote end-user satisfaction.
- Provide occasional on call service during nights, weekends or special events as required.
- Acquire and maintain current knowledge of relevant products (software and hardware) and support policies.
- Perform diagnostic tests to resolve problems.
- Other duties as assigned by supervisor.
- Lift equipment up to 50 lbs.
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