Student Success Coach

The Student Success Coach is responsible for providing appropriate academic and transitional support to first-year students applicable to all aspects of the student's life tasks : academic, personal, social, and career.

The Student Success Coach is responsible for a specific academic area and advising function. Persons selected for these positions will address the unique needs of first-year students by providing holistic / pro-active opportunities, academic support / advising, and transition support.

Facilitators will also assist in the implementation of programs and services designed to promote academic, personal, and social / emotional success, engagement, and retention of first-year students.

If you have questions concerning this position, please contact Kelley McCrary, Senior Student Success Coach at kmccrar1@highpoint.edu.

Qualifications : Education :

Education :

Master's degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 3 or more years of experience in advising and / or in higher education;

Experience and Training :

3 or more years of experience in the field of academic advising including at-risk students, transfer students and students with undeclared major status;

required experience in working with students in higher education settings.

Knowledge, Skills, Ability :

Knowledge of Microsoft Office and a student record system; excellent communication and interpersonal skills; ability to analyze and synthesize situations and data, to implement appropriate solutions, and to create reports; ability to multitask.

ESSENTIAL FUNCTIONS :

• Assists in a semester long orientation program designed to meet the unique academic and social / emotional needs of first-year students;
• Assists with first-year student activities that promote a sense of "belongingness" and "connection" to peers, High Point University, and the community;
• Assists with the development and dissemination of communication materials (brochures, website, and social media) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents);
• Assists with weekly seminars on topics related to first-year issues (time management, dealing with homesickness, leadership building, etc.);
• Supports the academic success and progress of first-year students through class attendance monitoring, academic performance monitoring, transitional conferencing, and graduation planning in coordination with the Office of Academic Development;
• Provides student support through developmental advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career;
• Coordinates student academic support services with Academic Development : academic advising, academic services / tutoring, Learning Excellence, and Disability Support;

Provides academic and transitional advising support to all entering first-year students. Advise on course selection and academic planning, majors and careers, academic progress, and general University policies and procedures.

Provide academic advising through group orientation, peer, and individualized contact;

Develops rapport, provides training, and serves as an advising liaison with assigned school / departments and their faculty as well as peer advising liaisons to best serve the advising needs of students in the respective majors.

• Assists with the development, training, and management of a Peer Advising Liaison Program appropriate to assigned majors / departments;
• Advises first-year students regarding academic requirements and courses for majors - including incorporation of High Point University academic policies and procedures;
• Provides systematic support for first-year students in undecided / undeclared majors;
• Provides systematic support for first-year students identified as "at-risk" in coordination with the Office of Student Life;
• Assists with a First Year Navigator program that matches first year students to upper-class students who assist the first year students with the transition to college life and sense of "belonging" to the campus community in coordination with the Office of Student Life;
• Maintains confidential records, collect data, and prepare reports related to the functions of advising, planning, evaluation, and assessment;
• Makes referrals to other University services / offices as appropriate (examples : Academic Development, Registrar's Office, Student / Residence Life, Counseling & Psychological Services, Career Services, etc.);

Attends Professional Development Training aligned to the goals of the position.

Other duties as identified by the Director of Student Success.

SUPERVISION RECEIVED :

Supervision is received from the Senior Student Success Coach.

This is a full-time position that requires evening and weekend obligations. The ideal candidate will have knowledge about best practices in college transition / retention, late adolescent development - including social and emotional development, as well as experience working with this age group.

The ability to work in a collaborative, fast-paced work environment is a necessity of the position. Excellent oral and communication skills are required.