IT Support Technician

Job Summary

The IT Support Technician combines excellent technical, troubleshooting, and customer service skills to provide quality on-site and remote support for team members and guests.

This position responds to request tickets, phone inquiries, and in person questions. As part of a team, the IT Support Technician will also be responsible for completing assigned tasks and projects.

Hours : Tuesday-Saturday

Benefits :

• Health, Dental, Vision Insurance
• Life and AD&D Insurance
• Long-Term Disability Insurance
• Voluntary Accident and Critical Illness Plans
• Optional Supplemental Life Insurance
• 401k match of 100% for 5%
• Tuition Reimbursement Program
• Referral Bonuses
• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
• Paid Time Off Earn up to 2 Weeks of PTO Within Your First Year

Responsibilities :

• Provide on-site support including installation, service, maintenance and repair of systems and equipment
• Work with users on hardware and software issues in accordance with established policies and procedures
• Answer questions and resolves issues
• Troubleshoot and provide guidance on technical problems in-person, over the telephone, or remotely
• Workstation management using remote tools
• Assist in maintaining external hardware such as wireless access points and cameras
• Assist in instructing in the operation and maintenance of systems and equipment
• Track, update and manage issues using IT ticketing software
• Create, follow and maintain process documentation
• Prioritize problems and assist in the timely completion of assigned requests and other tasks
• Other duties as assigned

Qualifications :

• 2+ years of IT support experience preferred or relevant work experience in conjunction with an IT focused degree
• Preferred Experience :
• Windows 11
• Experience supporting users / desktops in a business environment
• Experience supporting users in Microsoft Exchange Server or Office 365
• Familiarity with basic networking concepts.
• Active Directory and Microsoft Systems (General Knowledge)
• Troubleshooting and problem solving
• Ability to prioritize work and meet deadlines
• Ability to multi-task in a fast-paced environment
• Exceptional customer service skills
• Demonstrated ability to work independently with high level of accuracy on work completed.
• Ability to maintain a predictable and consistent full-time work schedule including nights and weekends
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
• Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.

Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.