Mobility Coordinator

POSITION DESCRIPTION

The City of Rochester invites applications for the position of : Mobility Coordinator

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.

We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together

Nature of Work

Under direct supervision, the Mobility Coordinator administers the City of Rochester’s paratransit program, serving individuals with special mobility needs.

Responsibilities include, but are not limited to, determining eligibility for services, ensuring services are in compliance with the American with Disabilities Act, and assisting in contract management.

The position will work to monitor metrics and reporting to further the efficient delivery of paratransit services. The Mobility Coordinator serves as the primary community contact for the paratransit program, responding to inquiries from the public and providing education presentations.

Starting salary range is $73,477 to $86,446 depending on qualifications, with advancement to $103,734.

To have your application considered in the first round of reviews, please apply before August 15, 2024. Applications will be accepted until the position is filled.

DUTIES AND RESPONSIBILITIES

• Assist in the management of paratransit contracts
• Track metrics and key performance indicators.
• Oversee contract compliance and performance.
• Review adequate contract staffing and make recommendations to ensure service needs are met.
• Review monthly paratransit reports and coordinate with contractor to ensure key performance indicators are met.
• Review and recommend invoices for payment.
• Prepare monthly, quarterly and annual statistical reports on revenue, expenses and operating data.
• Act as ADA contact for Rochester Public Transit.
• Create and maintain a positive public image for the paratransit program
• Develop and maintain positive relationships with riders, elected officials, community representatives, and other service providers.
• Provide information to the community regarding the value, programs, services and accomplishments.
• Conduct outreach and make educational presentations to community groups, employers, social service agencies and schools.
• Represent the department at community meetings and present to outside organizations as requested or necessary.
• Conduct one-to-one, small group and classroom travel training with disabilities, seniors, and others as necessary.
• Administer the paratransit program
• Review and process applications, including assessment and determination of eligibility for ZIPS Paratransit service.
• Maintain and update ridership database for on demand transit services.
• Review and update application forms, policies, and process.
• Ensure adherence to established guidelines, best practices and the American with Disabilities Act.
• Assist with the management of on demand transit partnership programs. Create monthly billing invoices, reports, and issue passes.
• Assist riders with mobile transit platforms.
• Monitor on demand vehicle use and downtime in coordination with fleet manager.
• Serve as the main point of contact for riders with issues and respond to customer concerns.

Perform other duties and complete special projects as assigned or necessary.

Essential Functions

MINIMUM QUALIFICATIONS

Education and Experience

Bachelor’s degree in social services, human services, education, business administration or related field and 1 year of experience working with persons with special mobility needs, seniors and individuals with disabilities.

An equivalent combination of education and experience to successfully perform the essential duties of the job may.

Desirable Qualifications

Bilingual

If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.

ADDITIONAL INFORMATION

PHYSICAL AND ENVIRONMENTAL CRITERIA

In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position.

The employee must be able to perform the essential functions with or without accommodation.

In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Physical demands that may be required continuously (2 / 3 or more of the time), frequently (1 / 3 to 2 / 3 of the time), and occasionally (up to 1 / 3 of the time) are noted below :

Continuous demands : sitting and simultaneous use of hands, wrists, and fingers

Frequent demands : reaching and carrying

Occasional demands : standing, walking, fine dexterity, lifting, handling, pushing, pulling, kneeling, crouching, bending, and foot controls.

Sensory requirements necessary in the performance of the essential functions of this position include : sight, hearing, touch.