Job Description
Job Description
Job Duties :
- Serve as a dispatcher when required.
- Perform all Customer Service Representative (CSR) duties and train new call center employees.
- Develop training materials and strategies in collaboration with the Customer Success Manager.
- Mentor CSRs and assist with call scheduling during peak times.
- Act as the primary contact for CSR inquiries and manage escalated calls.
- Ensure demand calls are scheduled and calendars are properly maintained.
- Provide flexible coverage, including some weekends if necessary.
- Ensure CSRs adhere to all processes, procedures, and policies.
- Review calls and work orders, update the team on marketing initiatives, and assist with training content.
- Track purchase orders, conduct customer follow-up calls, and manage memberships.
- Maintain and clean up customer accounts, respond to online reviews, and update Top Performer Spotlight reviews.
- Perform additional duties as assigned.
Requirements :
- 1+ years of experience with ServiceTitan (preferred).
- 5+ years of customer service experience with at least 1 year in a leadership role.
- Proven track record in customer service.
- Proficient in computer use and phone systems.
- Highly organized with excellent communication skills.
- Ability to build trust and demonstrate empathy.
- Positive attitude and ability to thrive in a fast-paced environment.
Additional Information :
- Pay : $55k- $66k
- Schedule : Monday-Thursday 8 : 00am-4 : 30pm, Friday 8 : 30am-5 : 00pm
- Location : Onsite in West Saint Paul
- Benefits : 100% Employer-Paid Health Insurance, Vision + Dental Insurance, HSA, 401k with 2-5% match, PTO
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Social Services Lead Coordinator
The Salvation Army Northern Division (location)'s Social Services Lead Coordinator is responsible for coordinating and administering all Social Services functions including providing direct assistance and providing a full range of case management services to Pathway of Hope (POH) participants. POH i...
Customer Service Account Coordinator
Allied National Services has an immediate need for a Customer Service Account Coordinator at our corporate office. This position coordinates vendor services via the phone and responds to customer service requests over the telephone to ensure that services provided meet client and company business re...
Customer Service Coordinator
The service coordinator manages all activities related to field service job processing, from scheduling to close-out, enhancing customer experience, metrics management, and overall customer service collaboration through innovation and the use of Salesforce Service Cloud and Field Service Lightning. ...
Customer Service Coordinator
Customer Service Representative. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. Create a positive experience for all VCI customers and potential customers. Perform cus...
Pet Host Lead (Customer Service Lead)
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. We want you to join our team as a Customer Service Representative. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...
Customer Service Parts Coordinator
RyderCustomer Service Parts Coordinator. The CS Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory and reconciliation of all parts at a single location. This position will be responsible to ensure the right part is purchased from the right vendor a...
Customer Service Coordinator
The Customer Service Coordinator provides exceptional “after the sale” service for our customers. Track service requests by store, customer, designer and type of service category. Handle post-delivery customer service inquiries. Schedule service technicians for in-house service calls. ...
Customer Service Coordinator
Customer Service Representative. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. Create a positive experience for all VCI customers and potential customers. Perform cus...