Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift :
First Shift (United States of America)
Help Desk Analyst - Day Shift - Saturday through Wednesday
Full Time Day Shift - Saturday through Wednesday
Candidates must reside in NE or IA
This is not a fully remote position
Resume REQUIRED for consideration
Why Nebraska Medicine :
Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.
- Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement.
- Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.
- Forbes Magazine recognizes us in their list of Americas top employer in Nebraska.
The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email.
Respond to incoming issues, analyze and troubleshoot problems / requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications :
- Two years IT Help Desk or other related IT experience required.
- Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education / experience combined (One year of education equals one year of experience) required.
- Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
- Interpersonal skills and ability to work well with others required.
- Phone skills and professional demeanor required.
- Strong verbal and written communication skills required.
- Ability to handle multiple tasks simultaneously required.
- Strong problem solving skills required.
Preferred Qualifications :
- Experience in an academic or healthcare environment preferred.
- Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals;
networking configuration; IBM PC Intel and compatible architectures preferred.
- Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and / or Cherwell preferred.
- Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
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