Business Operations Analyst Senior

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did.

We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Operations Analyst Senior, you will work with the ECIO Workforce and Financial Planning Team in USAA's ECIO Business Agility organization.

They will work with financial data and information across the ECIO landscape, providing actionable insights aligned toward achievement of stated financial targets / goals.

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions.

Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, and Charlotte, NC.

Relocation assistance is not available for this position.

What you'll do :

• Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects deliverables.
• Performs complex compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform leaders and drive decisions
• Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively and fluidly interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Influences key stakeholders on approaches and solutions for data reporting, analytics and complex projects deliverables.
• Applies intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients.
• Maintains a strong understanding of business processes, supporting data and applications and strategic direction.
• Proactively communicates between business / enterprise processes and analytics team to improve delivery, value and integration of analytics into business / enterprise processes.
• Partners with technology group to define business requirements, perform user acceptance testing and implement changes.
• Provides guidance to junior analysts to further technical acumen with data & analytics community.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of reporting and / or data management experience with accountability for complex tasks and / or projects leveraging applicable tools and languages (Example : SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 4 years of reporting and / or data management experience with accountability for complex tasks and / or projects leveraging applicable tools and languages ((Example : SQL, Python, GGplot, Tableau).
• Demonstrated knowledge of the function / discipline through application of knowledge, skills, abilities, and technologies towards work products.

Example : Querying, Data Wrangling, Report Development, Requirements Gathering).

• Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy / procedures in adherence to these requirements.

What sets you apart :

• Demonstrated experience with leading and effectively managing financial and workforce related outcomes across a large, complex organization.
• Strong financial acumen with a proven leadership background to integrate budgeting and forecasting activities across cross-functional teams.
• Ability to read, create and clearly communicate financial reports to Executive Management (or equivalent).
• 6 years of financial management experience including budgeting process, allocation of budget by dept, and tracking actuals against plan.
• Working knowledge of Apptio and Oracle financial systems to include invoicing, POs, and pushed+calculated expenses (labor, hardware, software, infrastructure, amortization, and depreciation).
• Working knowledge of Clarity project management system and Run Optimization product / services model.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $99,160-$189,530.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.

Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.