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IT Support Specialist

VirtualVocations
Memphis, Tennessee, United States
Full-time

A company is looking for an IT Support Specialist for remote work on the US West Coast.Key ResponsibilitiesRespond to IT support requests and escalate urgent issues to IT ManagersManage IT ticketing and participate in small scope projects within existing IT toolsetsProvide support for various IT enterprise tools and assist staff globallyRequired QualificationsAbility to work 11am - 7pm PST, Monday through FridayBasic experience with enterprise-level IT ticketing systems (e.

g., Zendesk, Jira)Experience in an IT support role and working remotelyBasic knowledge of fundamental IT concepts (Networking, Hardware, SaaS)Familiarity with IT enterprise toolsets (e.

g., Okta, Jamf, Google Workspace, Slack, Zoom)

7 days ago
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