Our Client, the pioneer of and global technology leader in robotic-assisted surgery has an opening for a Customer Service Representative in Sunnyvale, CA .
With a commitment to improving healthcare, our Client stands at the forefront, building leading-edge, integrated systems and software to provide education and support that aims to keep hospitals and their staff at the forefront of minimally invasive care.
Consistently recognized as a “Best Place to Work,” this company will provide you with a strong support system and the opportunity to make impact and grow your career.
Want to work for an innovative company that brings about transformative changes in the healthcare system world-wide? This could be the opportunity for you!
Day-to-Day Duties May Include :
- Providing introductory information to prospective and new customers.
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.
- Letting patrons know about additional products or services that might benefit them.
- Determining the quickest, most effective ways to answer a client’s or customer’s questions.
- Escalating queries and concerns, when necessary.
- Troubleshooting common issues with products or services.
- Working with a team of CSRs and other departments to find appropriate solutions to problems.
Qualifications :
- High School Diploma or equivalent and a minimum of 3 years’ experience in fast-paced customer service.
- CRM and ERP experience.
- Intermediate to advanced knowledge of Microsoft programs like Outlook, Word, and Excel.
- Willingness to work various shifts and days, including weekends and holidays, as the business needs.
- Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820.
- Experience within the life science industry.
- History of quote or order management in SAP or SFDC.
- Ability to run reports in SAP or SFDC and create pivot tables and charts.
- Understanding of customer success programs and metrics.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https : / / jobs.jblresources.com .
For more information about our services and great opportunities at JBL Resources, please visit our website : https : / / www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management.
As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
JBL is an Equal Opportunity Employer and E-Verify Company
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